Sherrylaine Bowens
St John's
Summary
Adept at driving project success and enhancing stakeholder relations, my tenure at the Ministry of Education Project Office showcases a proven track record in workflow coordination and operational reporting. Leveraging skills in presentation and meeting facilitation, I excel in transforming challenges into achievements, demonstrating a significant impact on organizational efficiency.
Resourceful officer with a knack for completing tasks efficiently and productively. Specialize in strategic planning, conflict resolution, and risk management, ensuring that smooth operations and safety protocols are always followed. Excel in leadership, communication, and problem-solving, bringing value to teams by fostering collaboration, and driving positive outcomes.
My experience in the classroom as an assistant and subsequently as a graduate teacher for over two decades has given me the necessary knowledge and experience to function in any educational capacity.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Project Officer
Antigua and Barbuda Transport Board
St Johns
01.2023 - Current
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Supported senior management in decision making activities related to ongoing projects.
- Assisted in developing business cases for proposed changes or new initiatives associated with assigned projects.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Prepared reports on the status of projects to stakeholders in a timely manner.
- Collaborated with community members to educate public regarding issues such as drug abuse prevention and traffic safety.
- Participated in professional development opportunities to stay current with industry trends and technologies.
Licensed Insurance Advisor
Sagicor life
St Johns
03.2020 - 12.2022
- Explained the features of various types of insurance policies to customers.
- Monitored client accounts for payment discrepancies or lapses in coverage.
- Assisted in resolving customer complaints regarding claims processing or service issues.
- Processed customer payments and ensured accurate record keeping.
- Interviewed clients to determine their insurance needs and budget constraints.
- Prepared applications for new insurance policies and updated existing ones.
- Provided advice on appropriate insurance policies, such as life, health, disability, property and casualty.
- Attended training courses to stay abreast of changes in the insurance industry.
- Analyzed customer data using software programs like Excel or Access database systems.
- Advised customers on policy changes, renewals and cancellations.
- Performed periodic reviews of existing policies to ensure compliance with current regulations.
- Provided guidance on financial planning services related to insurance products.
- Created presentations outlining the benefits of different types of insurance plans.
- Worked collaboratively with other departments within the organization.
- Developed strategies to increase client base by marketing products through referrals, cold calling and other techniques.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed appropriate quotes based on risk information.
- Sought out new clients and developed clientele by networking to find new customers.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Achieved repeat business and referrals through personalized services.
Project Officer
Ministry of Education Project Office
St Johns
09.2016 - 05.2020
- Participated actively in cross-functional working groups that focused on improving key processes across the organization.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Supported senior management in decision making activities related to ongoing projects.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Managed financial aspects of allocated projects including budgeting, forecasting, expenditure tracking and reporting processes.
- Negotiated contracts with external vendors or consultants where necessary for specific project requirements.
- Identified potential risks associated with projects and developed mitigation strategies.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Supported meetings and project updates by collecting, arranging and distributing supporting materials.
Graduate Teacher
Ministry of Education
St Johns
01.1994 - 09.2016
- Incorporated differentiated instruction into daily lessons based on individual student needs.
- Maintained accurate records of student performance including grades and attendance.
- Provided individualized instruction to meet the needs of each student.
- Served as an advocate for all students by promoting equity within the classroom setting.
- Integrated current trends in education into the curriculum while adhering to established guidelines.
- Created engaging presentations using PowerPoint software for use in lectures or class discussions.
- Monitored student progress through assessments, observations and data analysis.
- Encouraged students' critical thinking skills by providing hands-on activities and projects.
- Conducted regular assessments to evaluate student progress.
- Participated in extracurricular activities such as sports teams or clubs with students.
- Conducted parent and teacher conferences to discuss student progress or concerns.
- Evaluated textbooks, supplementary materials, online resources, equipment.
- Utilized technology such as Smart Boards, iPads, and laptops in the classroom setting.
- Engaged parents by providing updates on their child's academic performance via email or phone calls.
- Facilitated small group sessions with struggling learners to provide additional support.
- Assisted in the development of educational objectives and goals for each student.
- Established positive relationships with students through effective communication skills.
- Provided individualized instruction to students with diverse backgrounds and learning styles.
- Facilitated small group discussions to promote collaboration among peers.
- Organized field trips and special events for students to learn about real-world applications of their studies.
- Collaborated with other teachers, administrators, parents, and support staff to ensure appropriate instructional content was delivered.
- Reached students of varying skill levels through use of different technologies and teaching approaches.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
RETURNS CHEQUE OFFICER
MUTUAL SECURITY BANK
KINGSTON
09.1991 - 09.1992
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Master of Science - HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF WEST INDIES
GLOBAL CAMPUS09-2026
CERTIFICATE OF PROFICIENCY - DIGITAL MARKETING
UWI
FIVE ISLANDS04-2026
CERTIFICATE OF PROFICIENCY - PROJECT MANAGEMENT
UWI
FIVE ISLAND CAMPUS10-2024
POST GRADUATE DIPLOMA - MANAGEMENT
UNIVERSITY OF THE WEST INDIES
ANTIGUA SITE10-2020
Bachelor of Science - MANAGEMENT
UNIVERSITY OF THE WEST INDIES
CAVE HILL10-2009
3 Yr DIPLOMA (now A Degree) - Secondary Education/social Science Teacher
SHORTWOOD TEACHERS COLLEGE
KINGSTON,JAMAICASkills
- Data collection
- Schedule management
- Workflow coordination
- Stakeholder relations
- Operational reporting
- Meeting facilitation
- Status reporting
- Safety protocols
- Team collaboration
- Innovation and creativity
- Community relations
- Interview techniques
- Legal knowledge
- Public speaking
- Budgeting and finance
- Visual aids utilization
- Positive role model and mentor
- Effective listening
- Assessment strategies
- Digital literacy
- Critical thinking
- Cultural sensitivity
- Team building
- Record keeping
- Serving diverse communities
- Testing and grading
- Relationship building
- Proficient in Microsoft
- Reporting and documentation
- Deadline adherence
- Presentation skills
Affiliations
- AN ACTIVE VOLUNTEER AT THE HALO FOUNDATION
- A MEMBER OF THE SHIVA DANCE SCHOOL ADULT GROUP.
- PLAYS LEAUGUE CRICKET FOR POTTERS UPRISING CRICKET TEAM
- ATTENDS CHURCH REGULARLY.
Accomplishments
HAVE RECEIVED SEVERAL AWARDS FROM THE DIFFERENT SCHOOLS TAUGHT AND FROM THE ANTIGUA AND BARBUDA ASSOCIATION OF TEACHERS.
HAVE ALSO RECEIVED SILVER MEDAL FOR 100M DASH TEACHERS RACE AT THE ANTIGUA GRAMMAR SCHOOL.
Certification
- CERTIFICATE IN BASIC SPANISH FROM THE BOLIVARIAN REPUBLIC OF VENEZUELA.
Custom
- COOWNER OF MAGGELIN MAX MOORE REALTY ENTERPRISE
Entrepreneurial company involved in real estate, catering, extra lessons in subject areas, and JMV School of Learning, which provides theory and practical lessons in drivers education.
Timeline
Project Officer
Antigua and Barbuda Transport Board
01.2023 - Current
Licensed Insurance Advisor
Sagicor life
03.2020 - 12.2022
Project Officer
Ministry of Education Project Office
09.2016 - 05.2020
Graduate Teacher
Ministry of Education
01.1994 - 09.2016
RETURNS CHEQUE OFFICER
MUTUAL SECURITY BANK
09.1991 - 09.1992
Master of Science - HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF WEST INDIES
CERTIFICATE OF PROFICIENCY - DIGITAL MARKETING
UWI
CERTIFICATE OF PROFICIENCY - PROJECT MANAGEMENT
UWI
POST GRADUATE DIPLOMA - MANAGEMENT
UNIVERSITY OF THE WEST INDIES
Bachelor of Science - MANAGEMENT
UNIVERSITY OF THE WEST INDIES
3 Yr DIPLOMA (now A Degree) - Secondary Education/social Science Teacher
SHORTWOOD TEACHERS COLLEGE
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