Daniel Charles
Antigua and Barbuda, Cassada Gardens #4
Summary
I am a young 40-year-old Caribbean man who's down to earth, who Loves to laugh loves adventure very determined, a go getter, get the job done type of person. I am also very passionate about the thing I do and love ppl and love meeting new persons. I love sports being active love a challenge also loves pushing myself to the best. I am a bit of a clown but knows when to be serious. I am a natural leader but does not shy away from following a good leader also. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking and to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am experienced in organizing groups of staff, payroll, scheduling as well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also have the willingness to take on added responsibilities to meet team goals. I have been in the hospitality/customer service industry for a combined 21 years of my life and now looking for as new opportunity/adventure.
Overview
21
21
years of professional experience
Work History
Restaurant Supervisor
Big Banana
10.2019 - Current
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Scheduled staff shifts efficiently of over 30 plus staff, considering individual availability and skill sets for optimal workforce distribution.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Maintained accurate records of sales, labor and other costs.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Organized implementation of new banners, displays, and menus.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Enhanced customer satisfaction with prompt and courteous service, addressing complaints effectively.
- Developed loyalty program that encouraged repeat business and increased customer base.
- Maintained inventory levels to ensure availability of popular dishes, reducing waste and optimizing costs.
- Enhanced ambiance of restaurant with thoughtful decor updates, contributing to memorable dining experience.
- Fostered culture of teamwork and cooperation among staff, resulting in smoother restaurant operations.
- Reduced instances of order errors by implementing new order management system.
- Negotiated with suppliers for better pricing, improving profit margins without compromising on quality.
- Conducted market research to understand local dining trends, adapting restaurant's strategy accordingly.
- Boosted restaurant's reputation by organizing special events that attracted diverse clientele.
- Coordinated with kitchen staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
- Implemented health and safety protocols, ensuring clean and safe environment for both staff and patrons.
- Improved efficiency of table turnover rates, allowing for higher customer throughput during peak hours.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Enhanced dining experience by updating menu offerings based on customer feedback and seasonal ingredients.
- Trained staff in upselling techniques, significantly increasing average ticket size.
- Oversaw daily operations, ensuring compliance with local health and safety regulations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Supervised food presentation and plating to enhance visual appeal.
Activities Coordinator
Blue Waters Resort and Spa
02.2018 - 10.2019
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Maintained and ordered supplies for activities.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Promoted physical wellness through implementation of group exercise classes tailored to various ability levels.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within programs.
- Ensured safety and compliance with local regulations by conducting regular audits of program spaces, equipment, and materials.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant's experience within programs.
- Negotiated with vendors to secure cost-effective services, optimizing event budgets without compromising quality.
- Tailored activities to cater to diverse needs of community, including special programs for seniors and youth.
- Designed and facilitated workshops aimed at promoting health and wellness, contributing to improved community well-being.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Hotel Reservationist
Blue Waters Resort and Spa
03.2012 - 07.2018
- Provided exceptional communication skills when interacting with guests via phone or email correspondence.
- Assisted guests with special requests, ensuring a personalized and memorable experience.
- Collaborated with other departments to ensure seamless booking experiences for group reservations.
- Enhanced guest loyalty by providing personalized assistance throughout the reservation process.
- Increased customer satisfaction by promptly and accurately processing hotel reservations.
- Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.
- Participated in ongoing training sessions provided by the company to continuously improve job performance and stay current on industry best practices.
- Resolved guest issues swiftly, resulting in positive feedback from both guests and management.
- Contributed to a team-oriented work environment, fostering strong relationships with colleagues.
- Actively addressed guest inquiries or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
- Developed strong working relationships with travel agents and other industry partners, driving repeat business and contributing to overall revenue growth.
- Compiled data on market trends and competitor activity for management review, aiding in informed decision-making processes.
- Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
- Monitored inventory levels closely, adjusting rates accordingly based on demand patterns to optimize occupancy rates without compromising ADR targets.
- Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Coordinated with vendors for repair and maintenance of hotel.
- Prepared reports on guest satisfaction levels and other metrics.
- Managed 30 to 50 plus calls daily for both co-operate and leisure booking
Hotel Front Desk Agent
Blue Waters Resort and Spa
02.2004 - 06.2011
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests especially returning guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, keys and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Resolved service-related problems and documented actions in system.
Education
No Degree - Business Management
Antigua And Barbuda International Institue of Tech
Coolidge, Jabberwork Rd, St.George, AntiguaHigh School Diploma -
Seventh Day Adventist School
Ottos, St.Johns, AntiguaSkills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Computer Skills
- Excellent Communication
- Multitasking Abilities
- Organizational Skills
- Calm Under Pressure
- Problem Resolution
- Verbal Communication
- Decision-Making
- Friendly, Positive Attitude
Timeline
Restaurant Supervisor
Big Banana
10.2019 - Current
Activities Coordinator
Blue Waters Resort and Spa
02.2018 - 10.2019
Hotel Reservationist
Blue Waters Resort and Spa
03.2012 - 07.2018
Hotel Front Desk Agent
Blue Waters Resort and Spa
02.2004 - 06.2011
No Degree - Business Management
Antigua And Barbuda International Institue of Tech
High School Diploma -
Seventh Day Adventist School
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