Adineja Matthew
St John's,Antigua
Summary
To secure the position of Fraud Analyst/Risk Representative at Synergy Services Limited
Organized, focused and self-motivated individual who is able to work alone or in a team, with the investigative and reconciliation skills required to efficiently identify and resolve issues of fraud. Adept at monitoring and reviewing transactions, reconciling customer accounts to identify fraud, validating transactions and authenticating documentation. Willing to learn and contribute to a growing team whilst proving to be a dependable and valuable employee.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative in RTG Department
Global Management Infrastructure Services Ltd.
08.2017 - Current
- As an RTG Customer Service Representative, I assist customers from our thirteen (13) different Casinos on a daily basis
- Some queries that are handled include bonus requests, account login issues, duplicate account closures, verification documents pending withdrawal approval, requests to re-open or temporarily/permanently close account, game queries, cashback requests and even deposit assistance where a player may be experiencing issues depositing via the website.
Customer Support Specialist
My Forex Funds
04.2023 - 09.2023
Assisted customers with queries regarding their forex prop trading accounts.
Customer Support Specialist
Top Tier Trader
10.2021 - 09.2022
Assisted clients with issues relating to their forex prop trading accounts or any queries relating to the prop firm challenges and what is offered.
Customer Service Representative in WGS Department
Global Management Infrastructure Services Ltd.
- 08.2017
- While working as a WGS CSR, I developed my communication skills by engaging with customers first hand over the phone and also via Live Chat interactions
- These interactions/daily contacts allowed me to better engage and resolve customer queries such as game play queries or even a bonus or comp request to be added to the account.
Fraud Analyst/Risk Management Representative
Dixie Operations Ltd.
08.2014 - 02.2017
- As a Fraud/Risk Management Representative, my daily responsibilities included account and document verification checks, account status updates based on account activity, first deposit checks, reviewing flagged/blacklisted accounts, identifying fraud groups, and identifying fraudulent documents submitted by players
- I also performed security checks in various brands and maintained a Quality Contact Score of 80% or more.
Education
06.2014
Subjects: Environmental Science Units 1 & 2, Geography Units 1 & 2, Applied Mathematics, Physics Units 1 & 2, Caribbean Studies, Communication Studies
06.2012
Subjects: English A, French, Physics, Chemistry, Building Technology, Information Technology, Mathematics, Principles of Business, Principles of Accounts, Geography
Skills
- Strong Listening, Verbal and Written Skills
- Good communication
- Able to adapt to changing situations and work in that environment
- Computer Skills: Microsoft Software: Word, Excel, Publisher, Access
Customer Service
Problem-solving abilities
Active Listening
References
- Saviya Russell, Former Fraud Team Leader, Dixie Operations Limited, 1-268-723-4006
- Shamaine Poyette, Human Resource Manager, Eastern Caribbean Civil Aviation Authority (ECAA), 1-268-464-3320
- Darius Scotland, Compliance Analyst, Global Management Infrastructure Services Limited (GMIS) , 1-268-772-2460
- Nicole Gomes, Customer Service Coordinator, Comnet, 1-268-725-8520
Certification
- [Certified Personal Trainer] International Sports Sciences Association[2021]
- Personal Fitness Training
Golf
I am an avid player of the game and enjoy watching the sport as well.
Timeline
Customer Support Specialist - My Forex Funds
04.2023 - 09.2023
Customer Support Specialist - Top Tier Trader
10.2021 - 09.2022
Customer Service Representative in RTG Department - Global Management Infrastructure Services Ltd.
08.2017 - Current
Fraud Analyst/Risk Management Representative - Dixie Operations Ltd.
08.2014 - 02.2017
Antigua Grammar School - ,
- [Certified Personal Trainer] International Sports Sciences Association[2021]
- Personal Fitness Training
Customer Service Representative in WGS Department - Global Management Infrastructure Services Ltd.
- 08.2017
Antigua State College - ,
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