Hi, I’m
Aleniesha Nolasco
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
13
years of professional experience
Work History
APUA, Inet Telecoms
Senior Customer Service Representative
12.2019 - Current
Job overview
- Handled 50+ customer inquiries daily via phone, email, and in-person, ensuring quick and effective resolutions
- Maintained a professional and empathetic tone when addressing customer concerns.
- Processed customer requests for new accounts, service upgrades, and billing adjustments efficiently
- Assisted in balancing daily revenue collections and managing staff on the floor to ensure smooth operations
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to customers at all times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Epicurean Fine Foods
Retail Sales Associate / Assistant Team Leader
01.2016 - 01.2019
Job overview
- Delivered exceptional customer service by assisting with product inquiries and resolving issues
- Processed transactions using POS systems and ensured pricing accuracy by scanning goods and updating labels
- Trained and mentored junior staff, contributing to a more cohesive and productive team environment
- Collaborated with the supervisor to maintain inventory levels by placing timely orders
- Greeted customers warmly and ensured a positive shopping experience
Bluemoon Construction
Office Assistant (Part-Time)
01.2012 - 01.2013
Job overview
- Managed filing systems and confidential personnel records, ensuring accuracy and accessibility
- Supported payroll data entry and maintained organized payroll files
- Delivered confidential documents promptly and handled time-sensitive requests with efficiency
- Ensured office storage areas were organized for easy location and retrieval of items
Education
Antigua State CollegeAntigua, W.I.
Associate Degree from General Studies
06.2015
Christ The King High SchoolAntigua, W.I.
High School Diploma
06.2013
Skills
- Customer Service
- Administrative and office support
- Microsoft office
- Positive attitude
- Time management
- Data entry
- File organization
- Multitasking
- Computer skills
- Follow-up skills
- CRM software
Accomplishments
- Increased customer satisfaction ratings by 20% through consistent delivery of excellent service.
- Successfully implemented process improvements to streamline call handling and reduce customer wait times.
- Recognized as 'Employee of the Month' twice for outstanding performance and dedication to the team.
References
- Kathleen Josiah, Department Manager, Epicurean, (268)-728-3322, Kjosiah@epicureanantigua.com
- Shaka Noble, Supervisor, Inet, (268)-780-0216, snoble@apua.ag
- Lewellyn Dyer, Deacon, (268)-463-3153, Deacondyer@gmail.com
- Shenella Govia, Senator, (268)-464-5056, Goviashenella09@gmail.com
Timeline
Senior Customer Service Representative
APUA, Inet Telecoms
12.2019 - Current
Retail Sales Associate / Assistant Team Leader
Epicurean Fine Foods
01.2016 - 01.2019
Office Assistant (Part-Time)
Bluemoon Construction
01.2012 - 01.2013
Antigua State College
Associate Degree from General Studies
Christ The King High School
High School Diploma
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