Alisha Francis
Judge's Estate
Summary
Accomplished manager with a successful history of optimizing processes and enhancing efficiency in diverse industries. Recognized for strategic planning skills, team leadership, and commitment to achieving organizational goals. Eager to bring a proven track record to a managerial role where contributions can be made to the overall success of the business.
Overview
11
11
years of professional experience
Work History
Quality Assurance Management
Client Communications Services
07.2021 - 02.2023
- Partnered with senior management to integrate equality objectives into overall business strategy.
- Strengthened communication between departments by serving as liaison between operations, quality assurance, DevOps, and management staff members.
- Evaluated new technologies and methodologies for potential implementation within organization's quality assurance program, staying ahead of industry trends.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across organization.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Championed customer-focused mindset across organization by emphasizing importance of consistently delivering high-quality products and services.
- Revamp Customer Service approach to significantly improve Customer Satisfaction.
- Create evaluation process to identify employee knowledge gaps and talent identification.
Workforce Management
Client Communications Services
10.2019 - 06.2021
- Coordinated with IT and Telecom departments to troubleshoot and resolve any technical issues impacting workforce management systems or tools.
- Maintained accurate records of employee schedules, time-off requests, payroll submissions for efficient workforce management.
- Participated in cross-departmental meetings to align workforce management objectives with overall business goals, fostering a cohesive organizational strategy.
- Built strong relationships with internal stakeholders to gain buy-in on workforce management strategies and recommendations.
- Conducted regular audits of workforce data accuracy, ensuring reliable information is available for decision-making processes at all levels of management.
- Created effective contingency plans for dealing with unexpected changes in staffing levels or workload requirements while maintaining service quality standards.
- Proactively identified trends impacting employee satisfaction levels, implementing targeted interventions designed to address potential issues before they escalate.
Admin, Sales, Accounts, & Marketing
Exel Engineering Ltd
05.2018 - 07.2019
- Enhanced brand visibility by managing online presence, including company website and social media accounts.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Analyzed Company's operations & financials, showed why Company was constantly at a loss. Recommendations made and Company recorded profits not achieved in 25 years of operation.
- Ensure effective use of resources / management of company assets.
- Daily employee task scheduling.
- Payroll.
Office Supervisor
Antigua And Barbuda Olympic Association
02.2016 - 04.2018
- Management of operations (including recruitment/termination and financial management).
- Staff Training, creation of incentives, coordination of Company events, conflict resolution, and maintenance of staff cohesiveness.
- Assessed Company's financials and completed seven years outstanding audit, deemed impossible, within 3-month timeframe.
- Detection of fraud, false report submissions, misappropriation of funds/resources.
- Team Management at International Games.
- Management of special projects (hosted Company's largest walk event—1,500 participants.)
- Maintenance of Company's excellent public image and profile via social media.
- Arranging all team travel and accommodation.
- Design all team uniforms, pins, and other paraphilia.
Administrative Assistant
Antigua And Barbuda Olympic Association
07.2012 - 01.2016
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Negotiated with equipment suppliers to provide top-quality gear, achieving cost-saving without compromising on athlete preferences.
- Managed new athlete performance analytics system, which enhanced player profile availability for games preparation.
- Managed budget of over $1,000,000 to facilitate athlete development and sports events, ensuring cost-effectiveness while maintaining high standards of event execution.
- Introduced digital sports content strategy that increased monthly online traffic by 85%.
- Create and publish monthly newsletter.
Education
Diploma - Management of Olympic Sports Organizations
Advanced Sports Management Course
Lausanne, SwitzerlandCPE Certificate - Introduction To Business Management
University of The West Indies
St. John's, AntiguaCPE Certificate - Human Resources Management I
University of The West Indies
St. John's, AntiguaCPE Certificate - Customer Service Management
University of The West Indies
St. John's, AntiguaCPE Certificate - Effective Management & Leadership
University of The West Indies
St. John's, AntiguaNo Degree - Principles of Marketing & Business Management
University of The People
USACertificate - Lean Six Sigma (Green Belt)
Six Sigma Global Institute
USA12.2024
Skills
PRODUCT EXPERIENCE:
Jira Novomind Tableau NICE IEX Customer Manager VPI Confluence Wiki CISCO Webex 3CX Microsoft Suite QuickBooks Trello Survey Monkey Jot Form Basic Adobe Photoshop CS5 Wordpress Zeus
SKILLS:
- Project Management
- Operations Management
- Strategic Planning & Critical Thinking
- Business Development
- Performance Management
- Team Leadership
- Contract Management
- Financial Management (incl Payables, Receivables, Payroll, Statutory Contributions, Bank Recon)
- Confidential
Accomplishments
- Achieve record breaking profits through development of robust tracking system.
- Oversaw implementation of new productivity and workforce scheduling program which resulted in optimum customer satisfaction and employee output.
Finance
Process Improvement
Additional/Voluntary Experience
- Alumni - Young Women in Leadership (YWIL)
- Management Team - YZG Group
- Director - Nolan Hue Alumni Association
- General Team Manager - Gold Coast 2018 Commonwealth Games
- Member - Olympic Games Organizing Committee
- Record Keeper - Queen's Baton Relay Organizing Committee
- Secretary General - Antigua and Barbuda Fencing Federation
- Administrative Personnel - Glasgow 2014 Commonwealth Games
- Youth Ambassador of Antigua and Barbuda - Partner of the Americas.
References
- Available upon request.
Timeline
Quality Assurance Management
Client Communications Services
07.2021 - 02.2023
Workforce Management
Client Communications Services
10.2019 - 06.2021
Admin, Sales, Accounts, & Marketing
Exel Engineering Ltd
05.2018 - 07.2019
Office Supervisor
Antigua And Barbuda Olympic Association
02.2016 - 04.2018
Administrative Assistant
Antigua And Barbuda Olympic Association
07.2012 - 01.2016
Diploma - Management of Olympic Sports Organizations
Advanced Sports Management Course
CPE Certificate - Introduction To Business Management
University of The West Indies
CPE Certificate - Human Resources Management I
University of The West Indies
CPE Certificate - Customer Service Management
University of The West Indies
CPE Certificate - Effective Management & Leadership
University of The West Indies
No Degree - Principles of Marketing & Business Management
University of The People
Certificate - Lean Six Sigma (Green Belt)
Six Sigma Global Institute
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