Summary
Overview
Work History
Education
Skills
Certification
Timeline
Socializing and networking Engaging in community and social activities Building relationships thro
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Alison V. Charles

Liberta Village

Summary

Dynamic Junior Labour Relations Officer with proven experience at the Antigua & Barbuda Employers' Federation. Adept in strategic planning and fostering strong member relationships, with extensive experience in interpreting labour legislation and resolving disputes. Known for strong communication and organizational skills, ensuring compliance while delivering effective, member-focused solutions that enhance satisfaction and promote positive industrial relations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Junior Labour Relations Officer

Antigua & Barbuda Employers' Federation
01.2022 - Current

Key Responsibilities:

  • Provide advice and assistance to members on challenges related to workers and their representative trade unions.
  • Promote collective bargaining, foster good member relations, and oppose legislation that is disadvantageous to employers.
  • Advise members on the application and interpretation of labour legislation and collective agreements.
  • Prepare employment contracts in compliance with relevant laws and best practices.
  • Interpret and provide guidance on the Antigua and Barbuda Labour Code.
  • Offer strategic guidance on maintaining effective employee-employer labour relations.
  • Assist in resolving employee grievances by offering professional advice and support.
  • Represent and advise members on personnel and industrial relations matters.
  • Negotiate and facilitate the resolution of disputes with trade unions.
  • Liaise and coordinate with the Labour Department, Industrial Court, trade unions, and other key stakeholders to advocate on behalf of members.
  • Promote adherence to labour laws and encourage good human resource management practices.
  • Handle filing of documents and maintain organized records.
  • Record accurate minutes during meetings.
  • Prepare and present monthly financial reports.
  • Create and distribute relevant information to members.
  • Manage office communication, including processing letters, emails, and service-related documents.
  • Produce, maintain, and update membership reports and databases.
  • Process membership applications, payments, and coordinate renewals.
  • Submit applications with supporting due diligence reports for review by superiors.
  • Manage accounts receivable and accounts payable efficiently.
  • Conduct needs assessments for members and provide relevant services and recommendations.
  • Draft and present service proposals based on assessment outcomes.
  • Deliver a high standard of customer service, including relationship-building with members, non-members, strategic partners, and other stakeholders.

Administrative Assistant

Antigua & Barbuda Employers' Federation
03.2006 - 12.2021
  • Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors in a professional manner.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service by responding promptly to client inquiries, addressing concerns effectively, and fostering strong relationships.
  • Ensured accurate record-keeping through diligent data entry and effective database management of essential company information.
  • Maintained and updated the company’s website to ensure accuracy and relevance of content.
  • Processed payroll accurately and in a timely manner.
  • Managed accounts receivable and accounts payable, ensuring proper financial documentation and timely payments.
  • Prepared bank deposits and ensured their timely delivery.
  • Purchased inventory and maintained adequate office supplies to support daily operations.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Representative

Spencer's Supermarket Western Union
2002 - 2006
  • Assist customers in sending and receiving money transfers, both domestically and internationally.
  • Provide information about Western Union services, rates, and locations.
  • Answer inquiries regarding transaction status, exchange rates, fees, and compliance requirements.
  • Accurately input customer and transaction details into the system.
  • Verify identification and ensure all documentation meets compliance and anti-money laundering (AML) regulations.
  • Process refunds, corrections, or cancellations of money transfers when required.
  • Investigate and resolve customer complaints or issues related to transactions, delays, or errors.
  • Follow all regulatory and compliance procedures including Know Your Customer (KYC), Anti-Money Laundering (AML), and fraud prevention protocols.
  • Report suspicious activity as per company policies and legal requirements.
  • Promote Western Union products and services to customers.
  • Maintain accurate records of customer interactions and transactions.
  • Perform cash handling duties, reconcile cash drawers, and ensure proper documentation.
  • Deliver high-quality service in person, over the phone.
  • Ensure customer satisfaction through professional, courteous, and knowledgeable service.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and accuracy.
  • Ability to handle financial transactions responsibly.
  • Customer-focused with problem-solving abilities.
  • Familiarity with financial services or money transfer systems.
  • Comfortable working with computer systems and handling confidential data.

Education

Banking And Finance

Antigua & Barbuda International Institute of Technology
Coolidge, St. Georges, Antigua & Barbuda
07-2012

High School Diploma -

All Saints Secondary School
All Saints Village, St. Paul's, Antigua & Barbuda
07-1999

Skills

    Organizational & Planning Skills

  • Work Coordination
  • Strategic Planning
  • Time Management
  • Organizational Skills
  • Decision-Making
  • Communication & Interpersonal Skills
  • Report Writing
  • Written Communication
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Personal Attributes
  • Innovation and Creativity
  • Self-Motivation

Certification


  • Labour Relations Workshop Phase I, Antigua & Barbuda Employers' Federation, June 13 - July 6, 2006
  • Negotiation/Mediation Skills, International Labour Organization, July 15 - 17, 2013
  • Negotiation and Conciliation Techniques and Skills, International Labour Organization (ILO) & Ministry of Labour Antigua and Barbuda, July 2 - 6, 2018
  • Fundamentals of QuickBooks, QuickBooks Resource Centre - May 30, 2015
  • Labour Relations Workshop Phase II, Antigua & Barbuda Employers' Federation, July 18 - August 2022

Timeline

Junior Labour Relations Officer

Antigua & Barbuda Employers' Federation
01.2022 - Current

Administrative Assistant

Antigua & Barbuda Employers' Federation
03.2006 - 12.2021

Customer Service Representative

Spencer's Supermarket Western Union
2002 - 2006

Banking And Finance

Antigua & Barbuda International Institute of Technology

High School Diploma -

All Saints Secondary School

Socializing and networking Engaging in community and social activities Building relationships thro

Throughout my community involvement, I have demonstrated strong networking, interpersonal, and leadership skills. At the Gracehill Moravian Church and Preschool, I assist with stewardship responsibilities and fundraising initiatives, collaborating closely with board members and community stakeholders.

As a past member and Distinguished President of the Optimist Club of St. John's, I participated in regional and international leadership training and helped organize youth-centered initiatives, including the Optimist Petit Show, Oratorical Contests, Kids Speak Out, and outreach events for the School for the Deaf and Boys Training School. I also supported the Distinguished Gentlemen Awards Ceremony, recognizing outstanding young men in secondary schools across Antigua and Barbuda.

These experiences have strengthened my ability to build meaningful relationships, engage diverse communities, and contribute to impactful programs qualities I bring to any academic or professional environment.


Alison V. Charles