ANDREA INCORVAIA
Licata
Summary
I am a proactive, hard working person, who has been working as a cabin crew for the past months. Thanks to my job as a cabin crew I found out my passion for aviation and for customer care. I am currently looking for personal growth in an outstanding company. I am ready to utilize my exceptional customer service skills, attention to detail, and ability to remain calm under pressure to ensure a safe and comfortable travel experience for all passengers.
Overview
4
4
years of professional experience
Work History
Cabin Crew Member
Ryanair
03.2024 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
Customer Service Executive
Lord Byron Education
09.2020 - 12.2023
- Tutored English language learners in speaking, reading, and writing skills, in order to get a certification given by "Trinity College London"
- Designed engaging lesson plans tailored to individual student's needs.
- Customer service at Lord Byron education:
• I was in charge of welcoming the students who wanted to enroll the school, to talk to them about our courses, and to explain them all the possibilities the school offered
• I was in charge of arranging the exams, the exam rooms, and all the material needed both for the students and the examiners
• I had to make sure that the students were happy in what they were doing, always being available for them and listening to them, and then reporting the teachers and the director the students wishes
• I had to respond quickly whenever they contacted me, via telephone, email, whatsapp, is simply directly face to face
• I had to collect the students feedbacks
• I must had a positive attitude for the clients and the staff, as well
GROUP LEADER
"Sale scuola viaggi"
06.2023 - 06.2023
- Group leader of a teenagers group overseeing 15 students that were about to go to Dublin for a summer camp, ensuring that they would get on the plane without any troubles
- I was in charge of monitoring that the check-in went smoothly, and that they arrived safe at their final destination.
BRAND AMBASSADOR
"Make Hub Licata"
03.2021 - 04.2021
- Conducted tastings and samplings at various events, increasing brand awareness and sales.
Education
Boeing 737-800 Training - Safety of Crew, Passengers And Aircraft
Crewlink Careers
Bargano, Italy03.2024
C1 ENGLISH LANGUAGE -
Ass. Cult. "Lord Byron"
Licata, AG05.2022
DIPLOMA DI ISTRUZIONE SUPERIORE IN "MECCANICA, MECCATRONICA ED ENERGIA" -
"Enrico Fermi"
Licata, ITALY06.2021
EXCHANGE YEAR IN THE USA -
"Holdenville high school"
Holdenville, OK04.2020
Skills
- Hard working
- Teamwork
- Good communication
- Time management
- Willingness to learn
- Problem-solving
- Conflict resolution
- Responsible for the others
- Multilingual
- Empathy
- Growth mindset
- Work Ethic
- Persistence
- Goal setting
- Planning
- Adaptability
- Open-mindedness
- Confidence
- Team Collaboration
- Customer Relationship Management
- Customer Service
- Issue and Complaint Resolution
- Calm Under Pressure
- Live chat support
- Payment management
Personal Information
- Date of Birth: 05/03/02
- Nationality: Italian
Timeline
Cabin Crew Member
Ryanair
03.2024 - Current
GROUP LEADER
"Sale scuola viaggi"
06.2023 - 06.2023
BRAND AMBASSADOR
"Make Hub Licata"
03.2021 - 04.2021
Customer Service Executive
Lord Byron Education
09.2020 - 12.2023
Boeing 737-800 Training - Safety of Crew, Passengers And Aircraft
Crewlink Careers
C1 ENGLISH LANGUAGE -
Ass. Cult. "Lord Byron"
DIPLOMA DI ISTRUZIONE SUPERIORE IN "MECCANICA, MECCATRONICA ED ENERGIA" -
"Enrico Fermi"
EXCHANGE YEAR IN THE USA -
"Holdenville high school"
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