Andrea Isaacs
St. John's
Summary
With Over two years of Customer Service experience in the dynamic airline industry, expertise has been developed in effectively managing diverse customer needs to ensure their utmost satisfaction. Eager to utilize this experience, knowledge, and exceptional communication skills to assume a leadership position within a customer-oriented business. As an effective communicator, problem solver, and adept in analytics, adaptability, focus and extensive knowledge are brought to the team. Through relationship building and dedication, commitment is made to achieving company goals and cultivating a culture centered on excellence and customer satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Agent - Acting Lead Agent
American Airlines
01.2004 - Current
Airport/Ticketing Agent
Caribbean Airport Services
01.2000 - 01.2004
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Continued Professional Development Certification
* Winning Customers Through Excellent Service (Stuart Marketing and Associate Inc.) September 18th, 2003
Legal Assistant
Mary B. E. White Chambers
01.1997 - 01.2000
- Supported Attorneys and facilitated clear communication between clients and attorneys. Managed General Clerical need, while preparing legal documents and filing with court clerk.
Assistant to the Administrative Assistant
United States Peace Corps
01.1994 - 01.1996
Preparing documents pertaining to Begging and ending of U.S volunteer service in Antigua and barbuda
Education
College Diploma -
Antigua State College
St. John's, Antigua07.1994
High School Diploma -
Princess Margaret Secondary School
St. John's, Antigua06.1992
High School Diploma -
T.O.R Memorial School
St. John's, Antigua06.1986
Skills
- Effective Communicator
- Team Player
- Problem-Solving
- Adaptable
- Outstanding communication skills
- Critical Thinking
- Problem Resolution
Explore different culture and learning about diverse pespectives
Meeting new people is like embarking on a journey of discovery.
Languages
English
Native language
English
Proficient
C2
Certification
Drug Security Program - April 16th, 2004
Through The Customer Eyes - June 16th, 2004
International Customer Service Ticketing - April, 2005
LAA 10 Days International Training - October 17th, 2014
NetTracer Baggage - Initial Training - October 21st, 2014
Passenger Boarding Bridge Operation - March 5th, 2015
Fire Safety and Fire Extinguisher Training - May 14th 2021
ICM Training - American Airline - April 2022
Customer Service Support - St Vincent and the Grenadines - March 2023
Timeline
Customer Service Agent - Acting Lead Agent
American Airlines
01.2004 - Current
Airport/Ticketing Agent
Caribbean Airport Services
01.2000 - 01.2004
Legal Assistant
Mary B. E. White Chambers
01.1997 - 01.2000
Assistant to the Administrative Assistant
United States Peace Corps
01.1994 - 01.1996
College Diploma -
Antigua State College
High School Diploma -
Princess Margaret Secondary School
High School Diploma -
T.O.R Memorial School
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