Angela Cammalleri

• Personal local Concierge for Rocco Forte Private Villas on behalf of Exclusive Resorts

• Coordinated ground and air travel arrangements for guests, ensuring timely arrivals and departures.

• Arrange Guests phone and video calls prior to their arrival to tailor make a unique itinerary.

• Handling Guest’s correspondence about all their pre-arrival requests, giving always the best solution and the best advice to make a memorable stay, maintaining high standards at all times.

• Enhanced guest experiences by providing personalized recommendations and assisting with reservations prior and during the stay.

• Provided accurate information regarding local attractions, restaurants and activities.

• Supported event planning efforts, contributing to the successful execution of memorable occasions.

• Research and development of information material to create customized experiences

• Promoted hotel amenities through engaging conversations with guests about their preferences and interests.

• Responsible of providing to each Guest a warm and efficient arrival and departure process

• Handled customer complaints to satisfy and retain guests.

• Managed daily operations of Concierge desk (Resort and Private Villas)and monitored staff performance to proactively address inefficiencies.

• Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.

• Supervise, train and develop a team of staff, including deputy concierges, baggage porters and doormen

• Planning of work shifts for deputy concierges, baggage porters and doormen

• Reception of customers inside the structure, providing information and gathering the necessary documentation.

• Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.

• Management of telephone and portal bookings online.

• Coordination of all hotel concierge activities from the counter of the lobby concierge.

• Assisted with luggage handling, valet services and concierge services.

• Management of an extensive network of local service providers and people who had information about the latest events in the city.

• Research and development of information material to create customized experiences

• Enhanced guest experiences by providing personalized recommendations and assisting with reservations prior and during the stay.

• Promoted, prior and during the stay, hotel amenities through engaging conversations with guests about their preferences and interests and activities.

• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest service

• Listening, memorizing words and simultaneous interpretation from English and Italian.

• Provided language translation and customer service skills to clients in business sectors.

• Translated website content from other languages to English.

• Streamlined language barriers with seamless interpretation of complex information for diverse audiences.

• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

• Increased understanding among conference attendees with real-time interpreting services for keynote speakers.

• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.

• Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
• Built personal relationships with guests to promote positive experiences.
• Collaborated with other tour guides to provide comprehensive and enjoyable experience.
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
• Furnished customers with unique experiences by developing and creating new tour routes.
• Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
• Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.