Antoinette Francis
Antigua And Barbuda
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Guest Service Agent
Royalton Antigua
10.2022 - Current
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel's reputation for exceptional service.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Coordinated with maintenance staff to swiftly address any reported issues in guest rooms or common areas.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Waitress
Royalton Antigua
10.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Cashier
Bertsfield Smithen
04.2021 - 06.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cook
Sharin Connor
01.2019 - 03.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma -
Jonathan Grant High School
Spanish Town 09.2006 - 07.2012
Skills
Hospitality and Accomodation
Guest Relations
Property knowledge
Telephone Reception
Customer Service
Problem-solving skills
Attention to Detail
Detail Oriented
Time Management
Timeline
Front Desk Guest Service Agent
Royalton Antigua
10.2022 - Current
Waitress
Royalton Antigua
10.2022 - Current
Cashier
Bertsfield Smithen
04.2021 - 06.2022
Cook
Sharin Connor
01.2019 - 03.2020
High School Diploma -
Jonathan Grant High School
09.2006 - 07.2012
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