Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Arianne Tonge

Willikies Village, St. Phillips, Antigua. W.I

Summary

Experienced in managing daily operations in the food and beverage industry with exceptional organizational skills. Dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals. Established rapport with guests by providing top-notch hospitality. Adaptable to new practices for faster and more efficient task completion. Motivates teams to maintain exceptional performance levels in demanding work environments. Dedicated team player with strong training and problem-solving abilities. Excellent interpersonal and time management skills set me apart in delivering outstanding results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Mill Reef Club
11.2024 - Current
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.

Food and Beverage Supervisor

Galley Bay Resort And Spa
01.2019 - 09.2023


  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Delivered in-depth training to workers in food and beverage service and customer-facing roles to promote strong team performance.
  • Created successful strategies to boost restaurant performance

Restaurant Hostess

Galley Bay Resort And Spa
03.2011 - 01.2019
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Food and Beverage Server

Jumby Bay Island
12.2015 - 04.2017
  • Maintained up-to-date knowledge of menu options and specialties to accurately relay information to guests.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Greeted guests warmly to foster welcoming environment.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.

Corporate Sales Agent

Liat 1974 Ltd
06.2007 - 11.2007
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Hospitality Management -

Antigua Barbuda Hospitality Training Institutute
Dutchman's Bay
06.2012

Diploma In Reception And Sales -

Antigua Barbuda Hospitality Training Institutute
Dutchman's Bay
06.2007

Princess Margaret Secondary
06.2004

Skills

  • Dynamic Communication Skills
  • Ability to multitask
  • Advanced interpersonal skills
  • Commitment to quality and service
  • Staff motivator
  • Strong problem solver
  • Detail-oriented

Certification

HACCP Certified

References

Mr. Cedric Henry

Residence Manager

Galley Bay Resort & Spa

764-8915


Karine Pecquet-Vidal

Strategic Hospitality Consultant

717-1715


Dwayne Peters

Security Operations Manager

Special Security Services

720-8309


Timeline

Food and Beverage Supervisor

Mill Reef Club
11.2024 - Current

Food and Beverage Supervisor

Galley Bay Resort And Spa
01.2019 - 09.2023

Food and Beverage Server

Jumby Bay Island
12.2015 - 04.2017

Restaurant Hostess

Galley Bay Resort And Spa
03.2011 - 01.2019

Corporate Sales Agent

Liat 1974 Ltd
06.2007 - 11.2007

Hospitality Management -

Antigua Barbuda Hospitality Training Institutute

Diploma In Reception And Sales -

Antigua Barbuda Hospitality Training Institutute

Princess Margaret Secondary

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Arianne Tonge