Attienne Davis
St Georges
Summary
Adept at elevating customer experiences and streamlining operations, my tenure at Digicel honed my problem-solving abilities and data entry precision, achieving a notable increase in customer satisfaction. Skilled in administrative support and fostering teamwork, I excel in dynamic environments, consistently driving efficiency and positive outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Grade 3 Clerk- Division Life & Medical
State Insurance Company LTD
11.2018 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
Production Operator
Observer Media
08.2017 - 11.2018
- The content producer Might organize music choices, guest, callers for talk or competitions, timings, and overall show content. I also may produce recorded content, From shows to radio commercials and commercial bumpers
- The role of a radio producer may also include that of a board, operator or technical operator who may operate the technical controls ( sound volume levels, recording software, switchboard etc ) for another person, the on-air talent. The producer often used to be in a separate control room , usually separated from the radio studio by a window, which allowed visual contact while blocking noise .
LTE Technician
Digicel
03.2012 - 08.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Tested systems, noting issues and completing preventive maintenance.
Assistant Store Manager
Digicel
08.2006 - 03.2012
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Customer Service Representative
Digicel
12.2004 - 08.2006
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Conducted product demonstrations, educating customers and stimulating interest.
- Organized promotional events, increasing brand awareness and customer engagement.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
Professional Customer Service Rep
Colombian Emeralds/Jewelers Ware House
04.2001 - 12.2004
- 4 years of excellent customer services working at Colombian Emeralds/ Jewelers Warehouse.
- Watch Repair and Customer Service sales agent .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Princess Margaret Secondary School
Dickenson Bay Street 07.1999
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- Relationship Building
- Information Security
- Sales expertise
- Operations Support
- Billing and coding
- Multitasking
- Time Management
- Teamwork and Collaboration
- Customer Communication
- Data Entry
- Excellent Communication
- Staff Supervision
- Regulatory Compliance
- Problem-solving abilities
Certification
- Risk Management: Managing Property and Liability ( Certificate from Alison )
- Customer Service ( Diploma from Alison )
Timeline
Grade 3 Clerk- Division Life & Medical
State Insurance Company LTD
11.2018 - Current
Production Operator
Observer Media
08.2017 - 11.2018
LTE Technician
Digicel
03.2012 - 08.2017
Assistant Store Manager
Digicel
08.2006 - 03.2012
Customer Service Representative
Digicel
12.2004 - 08.2006
Professional Customer Service Rep
Colombian Emeralds/Jewelers Ware House
04.2001 - 12.2004
High School Diploma -
Princess Margaret Secondary School
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