Catorsha Ward
#3 George St. Greenbay
Summary
Proven professional with a track record of resolving complex customer issues at Finance & Development Co. Ltd, showcasing a strong work ethic and critical thinking. Excelled in mentoring and teamwork, significantly enhancing team performance. Expert in transaction accuracy and security protocols, committed to continuous learning and efficiency in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Teller
Finance & Development Co. Ltd
12.2008 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the company
- Maintained friendly and professional customer interactions.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Preparing Fixed Deposit Notices, Payouts and Certificates
- Preparing and logging vouchers for Electronic Funds Transfers (EFT)
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Worked effectively in fast-paced environments.
Photoshop Attendant
Sandals Grande Antigua
07.2008 - 12.2008
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Made reservation for guest photoshoot
- Greeted and assisted guest for the selection of photos
Education
High School Diploma -
Ottos Comprehensive School
Mary E. Piggot's Road, St. John's Antigua06-2007
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Continuous learning commitment
Timeline
Senior Teller
Finance & Development Co. Ltd
12.2008 - Current
Photoshop Attendant
Sandals Grande Antigua
07.2008 - 12.2008
High School Diploma -
Ottos Comprehensive School
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