Celesta Moore
Pigotts Village
Summary
Experienced Customer Service Agent with a strong foundation in finance. Demonstrated ability to quickly acquire new skills, particularly in logistics, and approach work with a positive attitude. Skilled in collaborating effectively with colleagues, making me a valuable asset to any organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Customer Services 365 Ltd.
07.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Accounts Clerk-Freight
LIAT (1974) Limited
11.2018 - 11.2020
- Input financial data and produced reports using Software.
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Assisted in the preparation of monthly financial statements to provide insight into company performance.
- Collaborated closely with team members to complete complex projects within tight deadlines.
Accounts Clerk-Freight (ASC Intern)
LIAT (1974) Limited
04.2018 - 06.2018
Education
Associate Degree - International Business
Antigua State College
01.2018
Associate of Arts - International Business with Honours
01.2018
High School Certificate -
Antigua Girls' High School
01.2016
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Call center experience
- Active listening
- Live chat support
- Assertiveness
Extra-Curricular Activities
08/01/16 - 06/30/18, Junior Chamber Youth Member 01/01/11, Steel Pan 01/01/12 - 12/31/14, Youth Meeting (Precision Centre)
Personal Information
- Date of Birth: 02/22/00
- Nationality: Antiguan
- Marital Status: Single
Special Achievements
- 06/30/18, Antigua State College, Outstanding Academic Award
- 06/30/16, CXC (Caribbean Examination Council), Certificate in Business Studies
- 06/30/16, Antigua Girls' High School, Outstanding Performance in English Language
Accomplishments
Outstanding Academic Award from the Antigua State College in 2018
Certificate in Business Studies from Caribbean Examination Council in 2016
Certification
Associate of Arts in International Business with Honors
Timeline
Customer Service Agent
Customer Services 365 Ltd.
07.2022 - Current
Accounts Clerk-Freight
LIAT (1974) Limited
11.2018 - 11.2020
Accounts Clerk-Freight (ASC Intern)
LIAT (1974) Limited
04.2018 - 06.2018
Associate Degree - International Business
Antigua State College
Associate of Arts - International Business with Honours
High School Certificate -
Antigua Girls' High School
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