Cheraine Simon
Bendals Village Parish Antigua,St. Mary's
Summary
Resourceful Hotel Duty Manager known for high productivity and efficient task completion. Specialize in guest relations, operational management, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless hotel operations and superior guest satisfaction.
Overview
8
8
years of professional experience
Work History
Hotel Duty Manager
Pineapple Beach Club
Willikies , Antigua
06.2021 - Current
- Input and confirmed reservations for guests.
- Oversaw recruiting, interviews and new employee hiring.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Ensured the safety and security of guests, employees and property assets.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
Executive Assistant
Grand Pineapple Antigua
Willikies, Antigua
01.2017 - 12.2020
- Leveraged word processing software to create proposals, letters and memos.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Executed special objectives and projects in response to executive team and board member requests.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
MBA - Business Administration and Management
University of East London
London04-2024
Bachelor of Science - Tourism And Hospitality Management
University of The West Indies
Mona Jamaica07-2015
Associate of Science -
Antigua State College
Golden Grove Antigua 08-2012
Skills
- Health and safety compliance
- Property maintenance
- Guest services management
- Guest complaint resolution
- VIP services
- Strategic planning and analysis
- Housekeeping supervision
- Staff training and development
- Employee performance reviews
- Staff supervision
- Reporting
- Quality assurance
- Guest relations management
References
References available upon request.
Timeline
Hotel Duty Manager
Pineapple Beach Club
06.2021 - Current
Executive Assistant
Grand Pineapple Antigua
01.2017 - 12.2020
MBA - Business Administration and Management
University of East London
Bachelor of Science - Tourism And Hospitality Management
University of The West Indies
Associate of Science -
Antigua State College
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