Daejounae A. Harris
Antigua
Summary
Seeking an entry level opportunity that would foster strong work ethics to enable the development of a young professional. Eager to demonstrate my skills and passion in a mutually beneficial role. Always ready and willing to learn at all times
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier
Vint Hardware
Cashew Hill
06.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled discrepancies promptly.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Assisted in inventory management by restocking shelves as needed.
Wedding Coordinator
Sandals Grande Antigua
- Developed and maintained vendor relationships to enhance service offerings.
- Managed timelines and schedules to guarantee adherence to client expectations.
- Assisted clients in selecting venues, catering, and decor based on their vision.
Guest Services Agent
Royalton Chic Antigua
Dickenson Bay Antigiq
02.2024 - 10.2025
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed check-in and check-out processes efficiently to streamline operations.
- Resolved guest inquiries and issues promptly, ensuring a positive experience.
- Maintained accurate records of reservations and billing information for efficient tracking.
- Assisted in training new staff on operational procedures and customer service protocols.
- Collected room deposits, fees, and payments.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
Education
State College -
Antigua State College
01.2021
High School Diploma -
Princess Margaret Secondary School
12.2020
Skills
- Communication: Oral & Written English
- Computer Literacy: Microsoft Office
- Customer Service
- Adaptable Team player
- Ethical and Confidential Worker
- Flexible Learner
- Writing and verbal communication
- Listening skills
- Complaint handling
- Administrative skills
- Patience and composure
- Issue resolution
- Team player
- Guest complaint resolution
- Staff development
- Concierge service
Certification
Achieved Passes in my year of 2015-2020
.Mathematics
.English
.Electronic Document Preparation & Management (EDPM)
.Principle of Business
.Office Administration
Social Studies
.Science
During my year at Antigua State College I obtained these skills
- Relevant Course Work.
- Applied communication skills
- Organizational Behavior
- Business Mathematics
- Marketing and Communication
- Public Speaking
- Caribbean Examination Council
- Working great amongst other
- Adapt to new environment
- Flexible
References
- Meria, Govia, Assistant Manager, 720-6524, Sandals Grande Antigua
- Louis, Forbes, Deputy Principal, 726-4320, Princess Margaret Secondary School
- Darlene, Gardner, 772-2119,
- Daniel, Reynolds, 789-9137
- Tavia Surgeon, 773-8284
Interest and Hobbies
Reading, Trying new things
Timeline
Guest Services Agent
Royalton Chic Antigua
02.2024 - 10.2025
Cashier
Vint Hardware
06.2022 - 02.2023
Wedding Coordinator
Sandals Grande Antigua
State College -
Antigua State College
High School Diploma -
Princess Margaret Secondary School