Donald Francis
St. John's,Antigua
Summary
Experienced bartender with 5+ years experience providing excellent service and building customer relationships in serving environments.
Responsible steward with several years of experience and top-notch skills in customer service and task prioritization. Talented professional works successfully in both team and solitary roles. Ready to take on new challenges and learn new skills.
Overview
21
21
years of professional experience
Work History
Steward
Heritage Hotel
St. John's, AG
05.2008 - Current
- Oversaw incoming deliveries, unboxing supplies, shelving stock and rotating items
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
- Stepped into additional roles during busy times to boost coverage of important stations
- Followed hotel procedures for key control, lifting heavy objects and using chemicals
- Greeted guests and asked open-ended questions to help determine needs and offer options
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
- Met high hotel standards for work procedures, dress, grooming, attendance and punctuality
- Maintained swift pace of work to meet business demands for cleaning and supplies storage
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
Bartender
Royalton Resort and Spa
- Current
- Attend the guests needs and drink order
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Completed regular bar inventories and daily requisition sheets and increased sales and profits
- Developed new signature cocktails to support bar marketing brand and increase profits
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Bar porter/Bar waiter/Bartender
Sandals Resort & Spa
03.2004 - 09.2004
- Stock the Bar with liquor and drinks
- Perform in high traffic, high pressure environment
- Provide excellent service and recommendations to guests.
Bartender/Server
Royal Antiguan Resort
- Serve large parties and special events
- Maintained professionalism and proper etiquette at all times
- Prepared and set up for private parties and occasions
- Place liquor orders, manage stocking and record inventory.
Education
high school diploma -
American Institute of Technology
01.2001
Princess Margaret School
01.2000
Skills
- Ordering Bar Supplies
- Anticipating Guest Needs
- Preparing Garnishes
- Cocktail Service
- Alcohol Ordering
- Liquor, Beer and Wine Knowledge
- Ability to Lift 30 Pounds
- Hospitality and Guest Service
- Food and Beverage Service
- Handling Difficult Customers
- Outstanding Customer Service
- Responsible Serving
- Professional Service Standards
- Mixology Techniques
- Classic Cocktails
- High-Volume Environments
- Cleaning
- Supply Restocking
Achievements
- Food and beverage supervisor training certificate
- HAACP training certificate
- Table Top Server certificate
Timeline
Steward
Heritage Hotel
05.2008 - Current
Bar porter/Bar waiter/Bartender
Sandals Resort & Spa
03.2004 - 09.2004
Bartender
Royalton Resort and Spa
- Current
Bartender/Server
Royal Antiguan Resort
high school diploma -
American Institute of Technology
Princess Margaret School