Dania Theodore
St John's
Summary
Analytical and detail-oriented individual experienced in coordinating, planning, and supporting daily operational functions. Offering expertise in delivering office and administrative support by applying strong organizational, technical, communication, and customer service skills. An outstanding communicator and team leader with strong interpersonal skills. Seeking to thrive in a demanding, deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Office Assistant
Monroe Spencer & Son Ent
St. John's, Antigua
10.2017 - 01.2019
- Helped distribute employee notices and mail around the office.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Assisted with event planning, including associated travel and logistical arrangements.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Performed office related support tasks and clerical functions, including data entry, maintaining filing system, and handling invoice deliveries.
- Maintained payroll information by calculating, collecting and entering data.
- Visited premises of customers to collect payments directly.
- Set up and updated customer accounts with interactions, payments and personal information.
- Responded to employee questions and requests for information in a timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Collected and arranged information and entered details into computer database.
Medical Receptionist
Dr. Sharon Cordner Medical Practice
St. John's, Antigua
04.2016 - 10.2017
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Ensured the waiting room looked neat and organized at all times.
- Took and recorded patients' temperature, pulse and blood pressure.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Caregiver
Self-Employed
Chelsea, England
12.2013 - 07.2014
- Administered medication as directed by physician.
- Provided quality care for stroke patient.
- Maintained a clean, safe and well-organized patient environment.
- Assisted client with bowel and bladder functions.
- Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored progress and documented any status changes accordingly.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
- Accurately documented all elements of client assessment, treatments, medications, discharge instructions, and follow-up care.
- Developed and implemented appropriate care plans.
- Utilized personal and professional networks to identify, acquire and manage clients.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated and planned vacations for the family.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
Caregiver
Bluebird Care Kensington & Chelsea
Greater London, England
09.2012 - 12.2013
- Transported individuals to medical appointments and other errands.
- Developed rapport with patients to create a safe and trusting environment for care.
- Assisted with daily living activities by helping with hygiene needs, and household chores.
- Maintained a clean, safe and well-organized patient environment.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
- Maintained frequent supervision of residents unable to call for assistance.
- Continually maintained and improved the company's reputation and positive image in the markets served.
Education
High School Diploma - undefined
Christ The King High School
St. John's, Antigua2006
Associate of Arts - Business Administration
Antigua And Barbuda Institute Of Technology
St. George, Antigua2008
Law
Holborn College Of Law And Business
Woolich Road, Charlton, London, England, SE7 8LN2012
Skills
- Works well under pressure
- Administrative support
- Quick learner
- Recordkeeping strengths
- Complaint resolution
- Computer proficient
- Good listening skills
- Professional telephone demeanor
Timeline
Office Assistant
Monroe Spencer & Son Ent
10.2017 - 01.2019
Medical Receptionist
Dr. Sharon Cordner Medical Practice
04.2016 - 10.2017
Caregiver
Self-Employed
12.2013 - 07.2014
Caregiver
Bluebird Care Kensington & Chelsea
09.2012 - 12.2013
High School Diploma - undefined
Christ The King High School
Associate of Arts - Business Administration
Antigua And Barbuda Institute Of Technology
Law
Holborn College Of Law And Business
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