Dawn O’Mard
Liberta Village ,St. Paul’s
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Bishop John E. Knight Nursing Home
09.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Owner
Beeezzy Shoppers
02.2021 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Administrator
O’Mard & Associates
01.2012 - 08.2023
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Reduced overhead costs through careful budget management and resource allocation.
Owner/Sales Manager
Lavender Gift Store
01.2009 - 10.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Customer Service Supervisor
Dixie Operations
01.2003 - 04.2012
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
Diploma - Economics
Antigua State College
Golden Grove 07-1994
High School Diploma -
Pares Secondary School
Pares07-1992
Skills
- Customer Service
- Data Entry
- Office Administration
- Administrative Support
- Microsoft Office
- Time Management
- File Organization
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Clerical Support
- Strong Problem Solving
- Documentation and Recordkeeping
- Office Management
Accomplishments
Successfully completed Women's Entrepreneurship Program
Event Catering
Provides catering of finger foods and local drinks for events such as weddings, parties or office gatherings.
Timeline
Administrative Assistant
Bishop John E. Knight Nursing Home
09.2023 - Current
Owner
Beeezzy Shoppers
02.2021 - 09.2023
Administrator
O’Mard & Associates
01.2012 - 08.2023
Owner/Sales Manager
Lavender Gift Store
01.2009 - 10.2012
Customer Service Supervisor
Dixie Operations
01.2003 - 04.2012
Diploma - Economics
Antigua State College
High School Diploma -
Pares Secondary School
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