Denecia Henry
Bendals Village,St. John's
Summary
Passionate about expanding my expertise in customer service and office administration, I aim to contribute to your organization's growth by ensuring exceptional customer experiences and efficient operations. With a solid foundation in marketing principles and a proven track record in customer service and sales, I thrive in fast-paced, collaborative environments. Experienced in managing transactions, building strong customer relationships, and delivering outstanding service, I possess strong communication and organizational skills. Committed to continuous professional growth, I am eager to add value to your team while enhancing my skills in customer relations and administrative tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Premier Beverages
05.2024 - 02.2025
- Identified potential customers to showcase the benefits of the products and services.
- Developed and maintained strong relationships with clients, ensuring customer satisfaction and retention.
- Managed customer accounts, handled inquiries and ensured timely resolution of any issues that may occur to maintain long-term partnerships.
- Stayed informed on industry trends, competitor products, and market conditions to adjust sales strategies effectively.
- Participated in training programs to improve product knowledge, sales techniques, and customer service skills.
Intern
Antigua and Barbuda Airport Authority
06.2023 - 08.2023
- Ensuring that guests are welcomed into a pleasant and comforting environment.
- Check-in passengers upon arrival at the lounge and complete an end-of-day report.
- Keep track of inventory and reorder supplies as needed for the following day.
- Monitor flight schedules and notify passengers of gate changes or delays.
- Serve and monitor guests’ consumption to ensure compliance with lounge policies.
- Helped staff members in their daily tasks, reducing workload burden and allowing for increased focus on other tasks.
Cashier
Shoul’s Toys, Gifts and Housewares
05.2022 - 08.2022
- Maintained a clean and organized checkout area, ensuring it was stocked with necessary supplies and visually appealing.
- Handled cash, checks, and card transactions using a point-of-sale (POS) system while maintaining accuracy and balancing the register at the beginning and end of each shift.
- Assisted with product returns, exchanges, and refunds while adhering to store policies and providing clear communication with customers.
- Managed customer inquiries, resolving issues promptly and professionally to maintain high levels of customer satisfaction.
- Restocked shelves during downtime, ensuring the store remained organized and products were readily available.
Education
Bachelor’s Degree - Marketing
University of The West Indies Five Island Campus
Five Islands01.2024
Associate of Arts Degree - Marketing
Antigua State College
Golden Grove01.2020
Skills
- Adaptability
- Communication
- Customer Service
- Detail Oriented
- Organized
- Problem Resolution
- Time Management
- Team Collaboration
- Organized and efficient
Certification
- Bachelor of Science Management (Marketing) with Second Class Honors, 2024
- Antigua and Barbuda Airport Authority Summer Internship Program, 2023
- Associate of Arts Degree in Marketing, 2020
Hobbies and Interests
I often read books and incorporate fitness activities into my daily routine; this allows me to be self-motivated, self-disciplined, and hardworking when it comes to achieving set goals.
Timeline
Sales Representative
Premier Beverages
05.2024 - 02.2025
Intern
Antigua and Barbuda Airport Authority
06.2023 - 08.2023
Cashier
Shoul’s Toys, Gifts and Housewares
05.2022 - 08.2022
Bachelor’s Degree - Marketing
University of The West Indies Five Island Campus
Associate of Arts Degree - Marketing
Antigua State College
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