Deril Lestrade
IT Support Technician
Roseau,Not In USA
Summary
Dynamic IT Support Technician with extensive hands-on experience in delivering exceptional user, system, and network infrastructure support across diverse sectors, including banking, enterprise, healthcare, and education. Proven expertise in troubleshooting hardware and software issues, administering Active Directory and Google Workspace, and managing both Windows and Linux systems to ensure seamless IT operations. Adept at collaborating within team environments, swiftly responding to outages, documenting technical challenges, and providing efficient remote support while prioritizing security and system performance. Committed to leveraging technical skills to enhance operational efficiency and user satisfaction in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Network Technician
National Cooperative Credit Union (NCCU)
04.2024 - 09.2025
- Provided technical and network support across 5 branches and 7 sub-offices
- Supported approximately 300 users and 150+ Lenovo workstations
- Configured, monitored, and replaced FortiGate firewalls in production environments
- Performed Active Directory administration including user accounts, permissions, lockouts, and profiles
- Installed and configured Cisco and Juniper switches, including VLANs, trunk ports, access ports, and port security.
- Used VMware Workstation for maintaining production and test servers
- Troubleshot network devices, HP, Toshiba and RICOH printers, scanners, fire alarms, and IP-based systems
- Administered Google Workspace, including user creation, deletion, profile management, and privilege mirroring
- Administered Microsoft Exchange, including user creation and deletion
- Monitored Linux servers (Ubuntu, Red Hat) and Windows servers
- Installed IP cameras, configured PoE injectors, and terminated Ethernet and BNC cables
- Responded to infrastructure outages and prepared emergency response and outage reports
- Uploaded files to remote clients using FTP
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Supported users both local and by phone with problem resolution and education.
- Configured and maintained server backup and recovery procedures using VEEAM Software.
- Streamlined communication, implementing VoIP systems to replace outdated telephony infrastructure using Avaya devices.
- Produced monthly technical and infrastructure reports
Desktop Support Technician
Clear Harbor
06.2021 - 06.2022
- Provided desktop and application support for enterprise clients including Home Depot, Farmers Insurance, and Agero
- Supported approximately 120 users daily across 120+ endpoints in a managed services environment
- Managed incidents and service requests using ServiceNow
- Performed Active Directory administration including user accounts, permissions, lockouts, and profiles
- Escalated complex issues to network administrators and application administrators
- Created Windows ISO images and deployed systems using Clonezilla and deployment servers
- Assisted with Windows imaging and system provisioning
- Troubleshot Microsoft Office applications and Outlook issues including cleanup, archiving, and profile repair
- Supported users with headsets, microphones, and other peripherals
- Tracked hardware and assets using Asset Panda
- Prepared daily technical support reports
Lead IT Teacher
Pierre Charles Secondary School
01.2011 - Current
- Serve as Lead IT Teacher while providing ongoing technical support to staff and students
- Maintain two IT laboratories with over 40 computers running Windows 8, 10, and 11
- Assist teachers and students with Microsoft Office 365 software: documents, spreadsheets, presentations, and hardware troubleshooting
- Deploy and manage software using Action1 for endpoint monitoring and updates
- Administer the school’s browser-based Education Management Information System (EMIS).
- Install and support classroom management software and TeamViewer and VNC for remote support.
- Design IT lab layouts and assist with technology purchasing decisions
- Spearheaded the development of a Smart IT Lab integrating virtual reality technology using the Meta Quest 3 headset.
- Authored termly technical and system reports using Microsoft Word and Adobe Reader.
- Created basic PowerShell scripts to automate hotspot activation and system tasks.
Education
Fortinet Certified Associate - Firewall Configuration
Fortinet Training Institute
05.2001 -
Project Management Certificate - Project Management
University of The West Indies
05.2001 -
AWS Certified Cloud Practitioner -
Amazon Web Services (AWS)
05.2001 -
CompTIA Project+ - Project Management
Computing Technology Industry Association
05.2001 -
CompTIA Security+ -
Computing Technology Industry Association
05.2001 -
CompTIA Network+ -
Computing Technology Industry Association
05.2001 -
Associate Degree - Secondary Education (Information Technology)
Dominica State College
01.2021
CompTIA A+ -
Computing Technology Industry Association
05.2001 -
Associate Degree - Information Technology
Dominica State College
01.2010
CSEC - Information Technology
Saint Mary’s Academy
01-2007
Skills
Operating Systems & End-User Support
Windows 11
Windows 10
Windows 8
Hardware troubleshooting (desktops, laptops, peripherals)
Software installation and configuration
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Outlook mailbox cleanup, archiving, and profile repair
Identity, Email & User Management
Active Directory (user accounts, groups, permissions, lockouts, profiles)
Logon scripts (bat) and drive mapping
Google Workspace (user creation, deletion, profile management, privilege mirroring)
Multi-factor authentication (MFA) administration
Servers, Virtualization & Deployment
Windows Server (monitoring and administration)
Linux servers (Ubuntu, Red Hat)
VMware Workstation
Clonezilla image creation and deployment
Microsoft Deployment Toolkit (MDT)
Windows imaging, ISO creation, and deployment servers
Networking & Infrastructure
TCP/IP networking
DNS and DHCP fundamentals
Timeline
Network Technician
National Cooperative Credit Union (NCCU)
04.2024 - 09.2025
Desktop Support Technician
Clear Harbor
06.2021 - 06.2022
Lead IT Teacher
Pierre Charles Secondary School
01.2011 - Current
Fortinet Certified Associate - Firewall Configuration
Fortinet Training Institute
05.2001 -
Project Management Certificate - Project Management
University of The West Indies
05.2001 -
AWS Certified Cloud Practitioner -
Amazon Web Services (AWS)
05.2001 -
CompTIA Project+ - Project Management
Computing Technology Industry Association
05.2001 -
CompTIA Security+ -
Computing Technology Industry Association
05.2001 -
CompTIA Network+ -
Computing Technology Industry Association
05.2001 -
CompTIA A+ -
Computing Technology Industry Association
05.2001 -
Associate Degree - Secondary Education (Information Technology)
Dominica State College
Associate Degree - Information Technology
Dominica State College
CSEC - Information Technology
Saint Mary’s Academy