De'Sean O'Mard
Antigua
Summary
Responsible claims CSR provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
5
5
years of professional experience
Work History
Music Director
Joy's Tempo
08.2019 - Current
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Selected and arranged music for holiday performances and special events.
Claims Customer Service Representative
State Insurance Company Limited
09.2018 - Current
- Fielded customer complaints, escalating complex issues to management for resolution.
- Trained new customer service representatives on best practices, policies and procedures.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Advised customers on required information for claim submissions to progress applications.
- Assessed customer needs and recommended suitable insurance policies.
Education
Bachelor of Science - International Business Management
University of The West Indies Open Campus
St. John's, Antigua07.2023
Skills
- Producing Shows
- Mentoring Artists
- Mixing Skills
- Sound Engineering
- Authorization Management
- Call Management
- Customer Service
- Data Entry
- Claim Amount Calculations
- Decision-Making
- Claims Processing
Timeline
Music Director
Joy's Tempo
08.2019 - Current
Claims Customer Service Representative
State Insurance Company Limited
09.2018 - Current
Bachelor of Science - International Business Management
University of The West Indies Open Campus
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