Desiree Bramble
St Pauls,Antigua
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
12
12
years of professional experience
Work History
Security Officer
Ideal Security
10.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Conducted regular patrols of key areas to spot and control security concerns
Cleaner Supervisor
May Harrison's cleaning Service
01.2016 - 05.2019
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage
- Disposed of trash and recyclables each day to avoid waste buildup
Security Shift Leader
Competitive Security Service
07.2012 - 09.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Aviation Security Officer
Special Service Security
06.2009 - 03.2010
- Performed pat-downs to look for unauthorized materials and weapons.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Screened over 100 passengers per day by verifying ID's and boarding passes.
Education
High School Diploma -
ABICE
Factory Road, Tomlinson's , Antigua And Barbuda06.2023
All Saints Secondary High School
All Saints Village , Antigua And Barbuda06.1991
Skills
- Customer Relationship Management
- Employee Evaluation
- Guest Relations
- Spreadsheet Tracking
- Chemical Cleaners
- Industrial Vacuum Cleaners
- Resolve Complaints
- Detailed Instruction
- Cleaning and Sanitation
- Cleaning Bathrooms
- Dusting Furniture
Accomplishments
- Supervised team of 15 staff members.
Reading, Travelling and meeting interesting people
I am a fluent reader who enjoys reading Mystery and Romance novels or anything to do with History, I also enjoy travelling to different country,s where i can relax and enjoy the different cultures and food. along with travelling i enjoy meeting interesting people whom i could learn a thing or two from.
Timeline
Security Officer
Ideal Security
10.2019 - 01.2021
Cleaner Supervisor
May Harrison's cleaning Service
01.2016 - 05.2019
Security Shift Leader
Competitive Security Service
07.2012 - 09.2014
Aviation Security Officer
Special Service Security
06.2009 - 03.2010
High School Diploma -
ABICE
All Saints Secondary High School
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