DONNA ASHELY REGIS
Castries
Summary
To obtain a responsible and challenging position where my knowledge and skills will be beneficial to the company as well as achieving my goals of developing a Career in Hospitality Management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Office Manager
Saint James's Club and Villas
01.2023 - Current
- Oversees the Front Office (Guest Services,Concierge,Bell Desk ,Tours Desk ,and Gift Shop)in an effort to ensure the staff members display a spirit of courtesy and hospitality and the operations follow hotel's policies and procedures .
- Trains,resolves issues/problems,coach and counsel the Front office team members to ensure a quality operation.
- Responsible for uploading and assigning room reservations into the PMS.
- Managing Villa owner accounts and uploading reservations.
- Ensuring Weekly room occupancy forecast is uploaded and circulated to Cooperate/Management and all departments.
- Responsible for Managing hotels inventory and liaising with Cooperate Reservation in regards to sellable rooms and stop sells.
- Working closely with the Executive body to communicate occupancy fluctuations .
- Work closely with the Sales Office on groups, special programs, mailing list , press and fam groups and site inspections .
- Ensure unit and Master Key control for Front Office departments .
- Prepare weekly reports for Executive Management .
- Planing of Weekly Royal Suites Cocktail for Vip guest,
- Managing of Inventory and Supplies .
Front Office Manager /Marriott Liaison
Royalton Antigua Resorts
10.2021 - 01.2023
- Managing the Front Desk /Bell Desk/ Operator employees.
- Marriott Certified responsible for managing the various Guest Communication platforms .
- Delegated tasks to streamline operations and boost morale.
- Developed feedback mechanisms, promoting continuous improvement in service delivery.
- Streamlined front office processes by implementing new software solutions.
- Resolved booking discrepancies promptly to maintain guest trust.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Assistant Front Office Manager
Royalton Saint Lucia Resorts
05.2020 - 09.2021
Hideaway Opening Supervisor
Royalton Saint Lucia Resorts
01.2018 - 05.2020
- Responsible for Bellmen, Phone Operators and Front Office Agents
- Hideaway and Diamond Club at Royalton Resorts (Opened Hideaway Royalton Saint Lucia)
- Hideaway Supervisor responsible for Butlers and Concierge Agents both locations Royalton and Hideaway.
- Auditing of open accounts and bracelets .
- Trained new Front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for Front Office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Acting Manager Front Desk
Royalton Saint Lucia Resorts
01.2019 - 02.2019
- Streamlined communication processes to foster transparency among departments.
- Responsible for Closing and reopening Front Office operations during Covid .
Front Office Agent
Sandals Grande Saint Lucian Spa and Beach Resort
01.2012 - 12.2017
- Trained in Reservations
- Duty Manager
Office Clerk
Engineering Construction & Management Consulting ltd
08.2012 - 08.2016
Pastry Kitchen Summer Job
Sandals Regency
07.2009 - 08.2009
Education
Associate degree - Business Management
Sir Arthur Lewis Community College
01.2012
Fundamentals of Reading & Writing -
Sir Arthur Lewis Community College
04.2010
Communication Studies -
Sir Arthur Lewis Community College
12.2009
Eight Subjects -
Ciceron Secondary School
01.2008
Skills
- Effective multitasking
- Workflow optimization
- Customer Service
- Customer relations
- Team management
- Expert in handling take over Groups
- Expert at Managing Hotels Inventory and upsell
Awards
- Supervisor of the Year Royalton Saint Lucia
- Hrwise Certification in Front of House Supervisory Training
- Butler Certified Training Certificate American Hotel & Lodging Education Institute (Certified Guest Service Professional)
- Certificate of Participation in M3 Sales Training System
- Certification of participation in Food and Nutrition Quiz
Personal Information
- Date of Birth: 06/25/91
- Nationality: Saint Lucian
Certification
- Pending Certificates for Rooms Division Executive Manager (On going )
- Supervisor of the Year award Royalton Saint Lucia
- Hrwise Certification in Front of House Supervisor Training .
- Butler Certification Training with American Hotel & Lodging Education institution.
- Certified Guest Service Professional
- Certification of Participation in MS Sales Training System.
Additional Information
References
- Rudy Richardson Former General Manager of Royalton Antigua
Contact :1809-753-4055
- Consuelo Florence
Contact :1758-717-8808
Timeline
Front Office Manager
Saint James's Club and Villas
01.2023 - Current
Front Office Manager /Marriott Liaison
Royalton Antigua Resorts
10.2021 - 01.2023
Assistant Front Office Manager
Royalton Saint Lucia Resorts
05.2020 - 09.2021
Acting Manager Front Desk
Royalton Saint Lucia Resorts
01.2019 - 02.2019
Hideaway Opening Supervisor
Royalton Saint Lucia Resorts
01.2018 - 05.2020
Office Clerk
Engineering Construction & Management Consulting ltd
08.2012 - 08.2016
Front Office Agent
Sandals Grande Saint Lucian Spa and Beach Resort
01.2012 - 12.2017
Pastry Kitchen Summer Job
Sandals Regency
07.2009 - 08.2009
Fundamentals of Reading & Writing -
Sir Arthur Lewis Community College
Communication Studies -
Sir Arthur Lewis Community College
Eight Subjects -
Ciceron Secondary School
Associate degree - Business Management
Sir Arthur Lewis Community College