Evangelin Joseph
St John's
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ECAB
St Johns
02.2018 - Current
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Sales Agent
Lipstick
Heritage Quay , St Johns
10.2017 - 12.2017
- Assisted large number of customers per day in finding or selecting items.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Ministry of Social Services
Government Of Dominica
Roseau , Dominica
05.2014 - 08.2017
- Developed organized filing systems for both paper-based documents and digital records.
- Answered telephones, directed calls, and took messages.
- Greeted visitors warmly and professionally upon arrival at the office.
- Copied, sorted and filed records of office activities and business transactions.
- Developed organizational filing systems for confidential customer records and reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Counts Clerk
Astaphans Ltd
Roseau , Dominica
07.2009 - 09.2014
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with stocking inventory when needed.
- Maintained detailed inventory stock records and organized regular inventory counts.
- Organized bar inventory and supplies.
Education
AML/CFT Training
KAW Management Services Ltd
Antigua10-2018
Human Resources Management
UWI Open Campus
Dominica 09-2015
Some College (No Degree) - Customer Service Management
Dominica State College
Dominica08-2015
Information Technology
Youth Skill Development
Dominica02-2015
High School Diploma -
Castle Bruce Secondary
Dominica 09-2007
Skills
- Complaint resolution
- Account updating
- Customer service
- Payment processing
- Product knowledge
- Product and service solutions
- Opening and closing accounts
- Creative problem solving
- Retail sales customer service
- Courteous demeanor
- Customer relations
- Multi-task management
- Dispute resolution
- Staff education and training
Affiliations
- Dancing
- Listening to music
- Travelling
Reference
Fay Joseph
268 780 0779
Rose Marie Jarvis
268 723 6418
Mariet Canoville
767 2762667
References
References available upon request.
Timeline
Customer Service Representative
ECAB
02.2018 - Current
Sales Agent
Lipstick
10.2017 - 12.2017
Ministry of Social Services
Government Of Dominica
05.2014 - 08.2017
Counts Clerk
Astaphans Ltd
07.2009 - 09.2014
AML/CFT Training
KAW Management Services Ltd
Human Resources Management
UWI Open Campus
Some College (No Degree) - Customer Service Management
Dominica State College
Information Technology
Youth Skill Development
High School Diploma -
Castle Bruce Secondary
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