Summary
Overview
Work History
Education
Skills
Accomplishments
Noteworthytrainingcompleted
References
Extracurricularcommunityinvolvement
Professional Development
Timeline
Generic

Fredericka Alexander-Durand

Castle Comfort,Commonwealth of Dominica

Summary

As a past banker with thirty-seven years’ experience in banking and supervision, an experienced Human Resource Manager, Manager, compounded with seven solid years as a Compliance Officer of an offshore bank. I am convinced that I can add excellent value to your organization, as a Risk & Compliance Manager. I am a visionary leader who has a proven track record of being effective in the leadership of teams, compliance matters, Human Resource matters. Operations, accounting, inventory management, office management skills, customer service skills, and staff training. Being an effective team player with high performance goals, good organizational skills, excellent oral and written skills together with reputable time management skills, If successful, I will remain committed to lead this Risk & Compliance department with integrity and efficiency.

Overview

46
46
years of professional experience

Work History

CEO

Al's Consultancy Plus
01.2019 - Current
  • Responsible for providing staff training and HR audits.

Part time evening Lecturer

University of the West Indies
03.2018 - Current
  • Lecturer on Office Management, Supervisory, Leadership and Human Resource topics.

Management Consultant

Millenia Group of Companies
08.2019 - 01.2021
  • Managed the human resource of the company, revisited work operations, job descriptions, policies, and procedures, and provided recommendations to Director to include a reduction in workforce and closer supervision of work done and work processes to create efficiency.

Manager

Flamboyant Hotel
03.2018 - 03.2020
  • Responsible for hotel operations and supervision of staff
  • Brought the hotel to the recovery stage where significant profits were realized in the two years with all outstanding bills paid.

Human Resource Manager

Central Co-operative Credit Union Ltd
12.2014 - 11.2016
  • Joined CCCUL as a consultant to start an HR Department
  • Accomplishments include rewriting job descriptions, performance appraisals, and lending policies
  • Investigated suspected theft and successfully retrieved documents
  • Reviewed operational procedures and introduced orientation program and coaching skills
  • Wrote and introduced the Code and Conduct and Whistleblowing Handbook
  • Conducted organizational structure review and amalgamated processes across branches
  • Delivered training sessions on various topics.

Human Resource and Administration Manager

Springfield Trading Ltd and Belfast Estate Ltd.
10.2013 - 10.2014
  • Built back the level of confidence in staff and motivated them to increase sales
  • Reviewed performance appraisal system
  • Assisted in formulating accounting methods for inventory management.

Assistant to President and Regional Operations Officer

Royal Bank of Canada
05.1978 - 01.2013
  • Assisted in formulating policies and oversights for managing Branch Managers
  • Assisted in launching new operational system during merger
  • Assisted in improving branch audits
  • Held various positions including Collections and Litigations Officer, Special Projects Manager, Loans Officer, Operations Manager, Customer Service Manager, Relief Officer, Audit Clerk, Central (Chief Teller), and others.

Compliance Officer

Standard Commerce Bank (Offshore Bank)
06.2017
  • Responsible for compliance with local laws and obligations
  • Handled all compliance issues and liaised with FSU and FIU on behalf of SCB
  • Provided training to staff and Directors
  • Assisted auditors with Annual Compliance Audit and Annual Financial Audit
  • Moved SCB from partially compliant to fully compliant for the Compliance Audit in 2021 to present
  • Responsible for policy revisions and informing FSU on changes
  • Assumed responsibilities as Deputy Manager in the absence of the General Manager.

Part Time lecturer

Apex Training
Antigua
  • Conducted trainings on Supervisory Management and Leadership Development for C Suite (senior staff) of the banks of Antigua, Anguilla, and St
  • Kitts.

Education

CAMS (Certified Anti Money Laundering Specialist) -

01.2023

Toastmasters - DTM – Distinguished Toastmaster -

01.2022

MBA in General Management with Distinction - Project Management and Small Business

University of the West Indies - Cave Hill Barbados
01.2014

Associates of the Institute of Canadian Bankers (A.I.C.B) -

University of Nippising – Canada
01.2000

Skills

  • Microsoft Office Word
  • Microsoft Office Excel
  • Microsoft Office PowerPoint
  • Interviewing skills
  • Selection skills
  • Leadership skills
  • Management skills
  • Writing skills
  • Negotiation skills
  • Sales skills
  • Marketing skills
  • Policy writing skills
  • Budget planning skills
  • Teamwork
  • Communication skills
  • Coaching skills
  • Motivation skills
  • Conflict resolution skills
  • Onboarding process
  • Payroll processing
  • Filing skills
  • Records management skills
  • Training skills
  • Lecturing skills
  • Effective communication
  • Customer service skills
  • Sales techniques
  • Performance management
  • Compliance skills
  • Supervisory skills
  • Compliance knowledge
  • Auditing skills
  • Analytical skills
  • Positive attitude
  • Self-motivation
  • Confidentiality
  • Initiative
  • Ability to work under pressure
  • Time management skills
  • Cost control skills
  • Inventory management skills
  • Strategic planning skills
  • Feedback skills
  • Recommendation skills

Accomplishments

  • Several Pathways Education certificates.
  • Several top performer nominations and quarterly awards from RBC- reward for high performance. Worker of the year – 1997 Regional Award – Convention Finalists (Article was published in the New Chronicle) – 1997
  • Created customer awareness among all staff, specifically the frontline staff at both Royal Bank, Springfield Trading and Central Co-operative, through continuous Customer Service training sessions.
  • Succeeded in revamping the Rewards and Recognition system at Springfield Trading and Belfast, salesmen, which increased the level of motivation among staff and brought increased sales.
  • Was the pioneer in setting up a Human Resource department at Central Co-operative Credit Union to restore moral, great customer service, together with providing effective risk management to create operational efficiency, compliance awareness, and collections of outstanding debt and amalgamation of processes between both branches- Goodwill and Portsmouth.
  • Assisted in creating brand awareness for CCCUL through the commencement of radio talk shows
  • Was able to implement several policies including code of conduct and whistle blowing at CCCUL to mitigate financial and reputational risks.

Noteworthytrainingcompleted

  • Trained all Branch Managers & Supervisors of NCCU Ltd. on Compliance and customer service - 2024
  • Trained CEO, Board & Committees on Compliance - 2023
  • Trained Big Edge in Compliance - 2022
  • Trained Starrin & Sons in Customer Service & Supervisory Management - 2022
  • Trained over 100 Government senior staff members in Supervisory Management over a 4–week period on a biweekly basis to include permanent secretaries - 2022
  • Trained Government of Dominica junior supervisors - 2021

References

  • Ms. Mary Isidore, Past Deputy Branch Manager-Royal Bank of Canada, Isidore & Associates LLB, Roseau, Commonwealth of Dominica, 767-449-8999, 767-295-1300, Mary.isidore@cclawpractitioners.co.uk
  • Dr. Kimone Joseph, Head of UWI Open Campus, Elmshall Rd., Roseau, Commonwealth of Dominica, 767-276-4979, kimone.joseph@open.uwi.edu
  • Mr. Phoenix Belfield, Manager, Dominica Co-operative Societies League Ltd., Roseau, Commonwealth of Dominica, 767-285-2901, Phoenixbelfield@gmail.com

Extracurricularcommunityinvolvement

  • A Distinguished Toastmaster
  • President of Leaders Extraordinaire Toastmasters Club 2022-2023 and 2024-2025.
  • Vice President Membership of Nature Island Toastmasters Club 2024-2025.
  • Past Treasurer Lions Club of Dominica (Treasurer’s award received in 1999 for outstanding performance).

Professional Development

  • Towards Business English - 1989
  • Professional Effectiveness - 2001
  • Performance Management - 2005
  • Leading High-Performance teams - 2006
  • Business Excellence through Diversity - 2007
  • Interviewing Skills - 2007
  • Lending - 2007
  • Putting Clients First – Managerial Excellence - 2007
  • Leading and Advocating Change - 2007
  • Strengthening Employee Relationships - 2007
  • Assessing Performance and Conducting Year End Reviews - 2007
  • Performance Management - 2009
  • Anti-Money Laundering Courses - Annually
  • Several ongoing Human Resource courses conducted by DAIC to include employee and labor relations, leaves of absence, worker’s compensation, labor laws and workplace safety/security - 2013-2014
  • Member of SHRM – Society for Human Resource Management - 2014- to present
  • Performance Management –DEF - 2014
  • Performance Review and Job Evaluation (Cohen & Klein) - 2015
  • Anti-Money Laundering – FSU - 2015
  • Anti-Money Laundering Risk Assessment - DCSL - 2015
  • Excellent Customer Service - 2015
  • Round Table Presentations, Coaching – DEF - 2015
  • How to conduct an Internal investigation – DEF - 2015
  • Ethics in the Workplace - WIALS – Verieux Mourillon - 2015
  • Co-operative Laws - 2015
  • Credit Union Essentials - UWI - 2016
  • Caribbean Anti-Money Laundering and Financial Crimes Conference – Miami –Compliance Aid - 2018
  • FATF Recommendations with CFATF - Dominica - 2019
  • ACAMS – WEBINAR - 2020 and Ongoing
  • Unmask Terrorism Financing & Money Laundering - 2019
  • ACAMS - Certified Anti Money Laundering Specialist - 2023
  • Achieving Excellence through Customer Service - 2024

Timeline

Management Consultant

Millenia Group of Companies
08.2019 - 01.2021

CEO

Al's Consultancy Plus
01.2019 - Current

Part time evening Lecturer

University of the West Indies
03.2018 - Current

Manager

Flamboyant Hotel
03.2018 - 03.2020

Compliance Officer

Standard Commerce Bank (Offshore Bank)
06.2017

Human Resource Manager

Central Co-operative Credit Union Ltd
12.2014 - 11.2016

Human Resource and Administration Manager

Springfield Trading Ltd and Belfast Estate Ltd.
10.2013 - 10.2014

Assistant to President and Regional Operations Officer

Royal Bank of Canada
05.1978 - 01.2013

Part Time lecturer

Apex Training

CAMS (Certified Anti Money Laundering Specialist) -

Toastmasters - DTM – Distinguished Toastmaster -

MBA in General Management with Distinction - Project Management and Small Business

University of the West Indies - Cave Hill Barbados

Associates of the Institute of Canadian Bankers (A.I.C.B) -

University of Nippising – Canada

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Fredericka Alexander-Durand