Fredresha Pinnock
St.John's
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably. Excelled in building customer loyalty through exceptional service and efficient multitasking. Demonstrated proficiency in cash handling and a remarkable ability to resolve complaints, enhancing guest satisfaction and driving repeat business.
Developed exceptional customer service skills in high-volume, fast-paced environment. Demonstrated ability to manage multiple tasks efficiently while maintaining positive guest experience. Seeking to leverage these transferable skills to transition into new field where exceptional service and communication are valued.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Pep Hospitality Services
12.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Implemented feedback collection from customers to identify areas for improvement, leading to enhanced service quality.
Bar Server
Signature Smokes
09.2024 - 11.2024
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
- Enhanced customer satisfaction by providing attentive and friendly service during busy hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate
Lamadrina
10.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Clerk
Beyond Cell
06.2022 - 07.2023
- Developed strong relationships with customers, driving repeat business and loyalty.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma - Business
Princess Margaret School
Hilda Davis Drive 12.2022
Graduate Certificate - Information Technology
Patrick Lake Learning Center
Market Street 09.2022
Skills
- Cash handling
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Efficient multitasking
- Reliability and punctuality
- Stress tolerance
- Complaint resolution
- Strong communication skills
- Patience and empathy
- Problem-solving capacity
Timeline
Cocktail Server
Pep Hospitality Services
12.2024 - Current
Bar Server
Signature Smokes
09.2024 - 11.2024
Sales Associate
Lamadrina
10.2023 - 11.2023
Sales Clerk
Beyond Cell
06.2022 - 07.2023
High School Diploma - Business
Princess Margaret School
Graduate Certificate - Information Technology
Patrick Lake Learning Center
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