Garrick Stevens
IT Support Technician
Old Road Village,St.Mary's Parish
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Technical Support Assistant
NuVa Enterprises
Reading, United Kingdom, Berkshire
02.2019 - 12.2020
- Create and manage Linux based systems on network, with services such as VPN and file system software while ensuring they're secure from intrusion
- Help out in day-to-day IT problems and tasks that arise from other employees in the company.
- Help out with nuVa product where needed, by doing demonstrations, providing technical feedback - (for example with HCIs).
- Resolved system, hardware and telephone issues within 1 hour , improving efficiency among departments
Technical Support Assistant
Tech Cafe'
Jolly Harbour, Bolans Village, St.Mary's Parish
04.2016 - 08.2018
- Maintained and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Perform data backups and disaster recovery operations.
- Diagnose, troubleshoot, resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Plan, coordinate, and implement network security measures to protect data, software, and hardware.
- Configure, monitor, and maintain email applications or virus protection software.
- Design, configure, and test computer hardware, networking software and operating system software.
- Translated complex technical issues into digestible language for non-technical users
- Assisted customers in identifying issues and explained solutions to restore service and functionality
Data Entry Clerk
LIAT 1974 LTD
Sir George Walter Hwy, Osbourn, St.Georges
10.2014 - 09.2017
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Sorted documents and maintained organized filing process.
- Increased data entry efficiency by 40% through streamlined processes
Technical Support Assistant
Garica Information System
Old Road Village, St.Mary's Parish
09.2010 - 06.2014
- Answered questions and provided information to customers about new software or hardware.
- Monitored systems in operation and input commands to troubleshoot areas.
- Activated accounts for clients interested in new services.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Resolved system, hardware and telephone issues within 1hours, improving efficiency among departments
- Monitored systems in operation and input commands to troubleshoot areas
- Assisted customers with product selection based on stated needs, proposed use and budget
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
Education
Pearson BTEC National Extended Diploma in Computin - Computing
Activate Learning Reading College
King's Rd, Reading RG1 4HJ 09.2018 - 06.2020
CXC-CSEC -
Antigua Seventh-Day Adventist Secondary School
Ottos 09.2002 - 06.2008
Skills
Software Troubleshooting & Problem Solving
Communication & Interpersonal Skills
Creative Thinking Skills
Onsite & Remote Technical Support
People Skills & Friendly, Helpful Attitude
Microsoft Office Suite
Social Media for Business
Project Management
Certification
CompTIA A+ (Pending)
Timeline
CompTIA A+ (Pending)
01-2022
CompTIA Linux (Pending)
01-2022
Technical Support Assistant
NuVa Enterprises
02.2019 - 12.2020
Pearson BTEC National Extended Diploma in Computin - Computing
Activate Learning Reading College
09.2018 - 06.2020
Technical Support Assistant
Tech Cafe'
04.2016 - 08.2018
Data Entry Clerk
LIAT 1974 LTD
10.2014 - 09.2017
Technical Support Assistant
Garica Information System
09.2010 - 06.2014
CXC-CSEC -
Antigua Seventh-Day Adventist Secondary School
09.2002 - 06.2008