Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Gemma George

St George's ,AG
Gemma George

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

19
years of professional experience

Work History

Island Provision Limited
St John's , AG

Customer Service Representative/Billing Clerk
03.2007 - Current

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Prepared daily deposits for bank drop off.
  • Checking of van deliveries via payments and invoices.
  • Posting of inventory for updated system accuracy.
  • Handling walking customers procedures for purchasing of goods.
  • Putting through customers orders for pick-up or delivery services

Stanford Group
St. John's , AG

Caribbean Star Revenue Department
10.2005 - 12.2006

Job overview

  • Processed Credit Card transactions of ticket sales.
  • Filing of tickets

Premier Beverages Limited
St. John's , AG

Office Clerk
01.2005 - 02.2006

Job overview

  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Prepared invoices for customers based on their orders and payment terms.
  • Received payments from customers via cash or credit card transactions.
  • Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.

Education

Antigua State College
Golden Grove

from Accounts
07-2004

University Overview

All Saints Secondary School
All Saints

High School Diploma
06-2002

University Overview

Mary E. Pigotts Primary
Mary E Pigott Street

University Overview

Skills

  • Customer Service
  • Accounting
  • Appointment Scheduling
  • Data Collection
  • Complaint resolution

Timeline

Customer Service Representative/Billing Clerk
Island Provision Limited
03.2007 - Current
Caribbean Star Revenue Department
Stanford Group
10.2005 - 12.2006
Office Clerk
Premier Beverages Limited
01.2005 - 02.2006
Antigua State College
from Accounts
All Saints Secondary School
High School Diploma
Mary E. Pigotts Primary

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Gemma George