Harrella Goodwin
Orlando
Summary
Accomplished business leader with a proven track record at Bags, Gifts and More, enhancing customer satisfaction and streamlining operations. Expert in business management and relationship building, demonstrated through significant repeat business and team cohesion. Skilled in customer relations and operational efficiency, achieving optimal results without exceeding a single numerical percentage.
Overview
34
34
years of professional experience
Work History
Owner/Manager
Bags, Gifts and More
15 Peter's Rest
03.2006 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Office Manager, Chief of Staff
28th, 29th, 30th Legislature of the Virgin Islands
St. Croix, USVI 00850
01.2009 - 01.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
Ground Security Coordinator/Customer Service Representative
AMERICAN EAGLE AIRLINES
Henry Rohlsen Airport, Christiansted, St. Croix VI
02.1999 - 03.2005
- Kept abreast of industry trends, regulations, and best practices through continuous professional development opportunities such as trainings and workshops.
- Assisted in the development of effective contingency plans for various potential security scenarios.
- Reduced security risks by conducting thorough inspections of aircraft, baggage, and cargo.
- Handled critical situations calmly by following established emergency response protocols during incidents or threats.
Station Manager
VI Ground Handlers
Henry Rohlsen Airport, Christiansted, St. Croix VI
04.1990 - 12.1992
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Optimized inventory control systems to minimize waste and maximize resources available for daily operations.
Education
Associate of Arts - Airline Services
Bay State Jr. College
122 Commonwealth Ave.05.1974
High School Diploma -
St. Croix Central High School
Kings Hill, St. Croix US Virgin Islands06.1972
Jeremiah Burke High
Dorchester, Mass09.1969
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Business Management
Customer Service
Singing, movie producer, cooking and traveling
Gospel Recording Artists for over 50 years, produced 7 Caribbean movies and 1 documentary over the past 14 years. Most people say I am a great cook. I enjoy traveling the world. I have traveled throughout Africa, the Caribbean, Middle East and Europe for the past 50 plus years.
Timeline
Office Manager, Chief of Staff
28th, 29th, 30th Legislature of the Virgin Islands
01.2009 - 01.2015
Owner/Manager
Bags, Gifts and More
03.2006 - 06.2024
Ground Security Coordinator/Customer Service Representative
AMERICAN EAGLE AIRLINES
02.1999 - 03.2005
Station Manager
VI Ground Handlers
04.1990 - 12.1992
Associate of Arts - Airline Services
Bay State Jr. College
High School Diploma -
St. Croix Central High School
Jeremiah Burke High