Icemba Ralph

Antigua ,St.John's

Summary

Dependable Chef/waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated Chef/ Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized Chef/Waitress with experience in Fine Dining,A la carte and Buffet restaurant environments. Effective creator of service structures with thoughtful organization. Efficient and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Chef/Waitress position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Waitress Trainee

St. Jame's Club

11.2019 - 10.2023

.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Checked guests' identification before serving alcoholic beverages.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Served food and beverages promptly with focused attention to customer needs.
Explained menu items and suggested appropriate options for food allergy concerns.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Line Cook

Simon Tranter

01.2016 - 05.2019

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Kept kitchen clean and organized by performing daily maintenance tasks.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Verified proper portion sizes to consistently attain high food quality standards.
Managed inventory and ordered food and supplies to maintain adequate stock.
Placed food trays over food warmers for immediate service or stored in refrigerated storage cabinets.
Assisted in developing new menu items to reflect restaurant's style and standards.
Developed strategies to enhance catering and retail food service revenue and productivity goals.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Developed innovative, creative menu items and recipes.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Education

All Saints Secondary , All Saints Village

Waitress

ABHTI, Dutchman Bay

Skills

Food Delivery
Safe Food Handling
Table Setting
Order Delivery Practices
Food Running
Table Bussing
Food Inspection

Beverage Preparation
Menu Memorization
Table Setting Knowledge
Order Accuracy
Ordering Procedures
Cash Handling
Quality Control

Additional Information

For references my supervisor at St.James Club

Toyann Rae

2687721786

Papas by the Sea

Yolanda James

2687754256

Timeline

Waitress Trainee - St. Jame's Club

11.2019 - 10.2023

Line Cook - Simon Tranter

01.2016 - 05.2019

All Saints Secondary - ,

ABHTI - , Waitress