Ja-chya James
Liberta, St. Paul's, Antigua
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress | Bartender (Casual Worker)
Unique Professionals Group
01.2024 - Current
- Worked at many Exclusive Hotels and Villas, Bar and Restaurants, Fete's and mini Gigs within Antigua.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and promoting team efforts.
- Served appetizers, delivered entrees, and refilled beverages for ceremonial (wedding, birthday, anniversaries etc) guests.
- Set up banquet tables and chairs based on event requirements.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender | Shift Manager
Gullsea Restaurant & Bar
10.2023 - 05.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress / Bartender
Hodge’s Bay Resort & Spa
05.2022 - 10.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
Gas Pump Attendant
ACE Enterprise
03.2022 - 05.2022
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained clean and orderly work station.
- Removed safety hazards, soiled items and trash from customer areas.
Customer Service Clerk
Twist Mall
01.2021 - 10.2021
- Issued receipts and processed refunds, credits or exchanges.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Resolved concerns with products or services to help with retention and drive sales.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Certifications - Business Administration And Management
ABICE
Tomlinsons, Factory Rd, St. John's, Antigua07.2023
High School Diploma -
All Saints Secondary School (ASSS)
All Saints Village, St. Paul's, Antigua07.2021
Primary Diploma - General Studies
Foundation Mixed Primary School
Independence Drive, St. John's, Antigua07.2015
Skills
- Decision-Making
- Teamwork
- Clerical Support
- Interpersonal
- Self-Motivated
- Attentive to Detail
- Critical Thinking
- Data Entry
Reference
Mr. Keyon Charles
Job Host, Coach & Recruiter
+1(268)771-5972
Mr. Nyron Francois
Founder - Unique Professionals Group
+1(268)786-9424
Timeline
Waitress | Bartender (Casual Worker)
Unique Professionals Group
01.2024 - Current
Bartender | Shift Manager
Gullsea Restaurant & Bar
10.2023 - 05.2024
Waitress / Bartender
Hodge’s Bay Resort & Spa
05.2022 - 10.2023
Gas Pump Attendant
ACE Enterprise
03.2022 - 05.2022
Customer Service Clerk
Twist Mall
01.2021 - 10.2021
Certifications - Business Administration And Management
ABICE
High School Diploma -
All Saints Secondary School (ASSS)
Primary Diploma - General Studies
Foundation Mixed Primary School
Similar Profiles
Sandra QuinteroSandra Quintero
Payroll Manager at Unique Staffing ProfessionalsPayroll Manager at Unique Staffing Professionals
Ahamed SafeerAhamed Safeer
Graduate Engineer [QA] at Unique Maritime GroupGraduate Engineer [QA] at Unique Maritime Group
Iram IslamIram Islam
Teacher Coordinator at Unique Group of InstitutionTeacher Coordinator at Unique Group of Institution