Jahmorlie Burnes
Food And Beverage Restaurant Supervisor
St John's,Antigua
Summary
Service-centric Restaurant Supervisor with [15plus] years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards Practiced food services professional and leader with over 15 plus years of experience overseeing the performance of hosting, waiting, and kitchen teams of up to 150 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Restaurant Supervisor
Hodges Bay Resort & Spa
St. Johns
12.2019 - Current
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Front of House Restaurant Supervisor
Nomad Restaurant Antigua
St. Johns, Antigua
03.2019 - 11.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Restaurant Supervisor
Cocobay Resort and Spa
St. Johns, Antigua
12.2007 - 03.2019
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Waiter/Bartender Trainee
Coconut Grove Restaurant & Bar Antigua
St. Johns, Antigua
04.2004 - 12.2007
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Waiter
Le Bistro Restaurant
St. Johns, Antigua
11.2003 - 12.2005
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Antigua Grammar School
Old Parham Rd 09.1997 - 06.2003
Skills
Service quality enhancements
undefinedTimeline
Restaurant Supervisor
Hodges Bay Resort & Spa
12.2019 - Current
Front of House Restaurant Supervisor
Nomad Restaurant Antigua
03.2019 - 11.2019
Restaurant Supervisor
Cocobay Resort and Spa
12.2007 - 03.2019
Waiter/Bartender Trainee
Coconut Grove Restaurant & Bar Antigua
04.2004 - 12.2007
Waiter
Le Bistro Restaurant
11.2003 - 12.2005
High School Diploma -
Antigua Grammar School
09.1997 - 06.2003
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