Jaleel Jacobs
St. John's, Antigua
Summary
Scientifically-minded, possesses strong analytical problem-solving skills to support data collection and analysis. Communicates and collaborates well with cross-functional teams.Analytical professional with exceptional ability to observe and predict patterns in large datasets. Confident at collecting, manipulating and analysing meteorological data in line with scientific methods. Demonstrates curiosity, resourcefulness and strategic planning to plan and carry out long term projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Meteorologist
Antigua and Barbuda Meteorological Services
Coolidge
03.2011 - Current
- Studied meteorological data from reliable sources to plot and forecast weather conditions.
- Shared important updates on atmospheric conditions using range of media channels.
- Warned public of natural atmospheric phenomena posing hazards to life and property, detailing severity and longevity.
- Generated long and short-term weather maps, forecasts and warnings relating to atmospheric phenomena.
- Developed professional network with respected scientists and researchers.
- Complete regualr continued professional development courses through MetEd and Comet programs.
- Participated in workshops held at the National Hurricane Center and American Meteorolical Society.
Retail sales associate
A & G Trading Ltd.
St. johns'
12.2011 - 04.2014
- Championed highest level of professionalism and expertise in communication and teamwork.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Enhanced customer experience through all communication channels through professionalism and product knowledge.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Guaranteed client satisfaction by constantly providing standards of company services and values.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Operated cash registers with accuracy and processed cash and card transactions.
- Explained product benefits maximising customer engagement while driving sales.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Updated product labelling and pricing to reflect discounts and offers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Analysed sales to identify top-performing products.
- Maintained orderly store to provide customers with pleasant shopping experience.
Customer service representative
NCO Financial Services
Coolidge
12.2010 - 03.2011
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Science - Atmospheric Science
Nanjing University Information Science and Tech.
Nanjing, China 09.2016 - 06.2020
Entry Level Technician - Entry Level Competency Certificate
Caribbean Institute of Meteorology and Hydrology
Husbands, Barbados 08.2011 - 12.2011
Skills
- Geography expertise
- Data modelling and assessment
- Report development
- Weather patterns
- Weather forecasts
- Environmental data analysis
- Emergency Management
- Meteorological research
- Weather reports
- Broadcasting
- Money handling
- Retail merchandising expertise
- Accurate money handling
- Self-motivated
- Outstanding customer service
- Loss prevention
- Superb time management
- Results-orientated
- Energetic self-starter
- Confident communicator
- Results driven
- Complaint resolution
- Problem solver
- Complaint handling
- Shipping and receiving
- Order processing
- Data acquisition
- Relationship-building
- Customer sales support
- Team management
- Staff education and training
- Administrative support
- Results oriented
- Basic computer knowledge
- Professional demeanour
- Written and verbal communication skills
Languages
English
Native
Chinese (Mandarin)
Intermediate
Timeline
Bachelor of Science - Atmospheric Science
Nanjing University Information Science and Tech.
09.2016 - 06.2020
Retail sales associate
A & G Trading Ltd.
12.2011 - 04.2014
Entry Level Technician - Entry Level Competency Certificate
Caribbean Institute of Meteorology and Hydrology
08.2011 - 12.2011
Meteorologist
Antigua and Barbuda Meteorological Services
03.2011 - Current
Customer service representative
NCO Financial Services
12.2010 - 03.2011
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