Jamal Nedd
Ebenezer
Summary
Highly motivated Senior Risk Analyst familiar with extensive risk management and customer service experience. The consummate professional with a track record of developing risk analyst.
Overview
17
17
years of professional experience
Work History
Senior Risk Analyst
Intertops
05.2008 - Current
- Effectively support and encourage team members in a rapidly changing environment.
- Monitor daily/live performance/workflows and make necessary adjustments to ensure that customer service standards are maintained.
- Manage and assist with the implementation of new workflows, drive change and encourage acceptance of change within the team.
- Follow up on escalated queries from other departments.
- Delegate work to staff according to their level of skill and experience.
Training Coordinator
Intertops
11.2021 - 12.2022
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Risk Analyst
Intertops
09.2013 - 10.2021
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Reduced financial losses due to effective identification and mitigation of potential risks.
Customer Service Representative
Intertops
05.2008 - 08.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customers' queries.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Business Administration And Management
UWIOpen Campus
Antigua01-2013
Accounting
Antigua State Collage
Antigua09-2004
High School Diploma -
Christian Faith Academy
Antigua06-2004
Skills
- Risk Management
- Training & development
- Mircosoft word, Mircosoft Excel & Powerpoint
- Leadership
- Excellent written & oral communication
Crossfit, Geopolitics, Leisure travel, Music & Sports
I'm extremely passionate about wellness and fitness, consistently going to the gym for the past decade.
Engaging in political dialogue is one of my favorite pastime, especially on an international level.
Timeline
Training Coordinator
Intertops
11.2021 - 12.2022
Risk Analyst
Intertops
09.2013 - 10.2021
Senior Risk Analyst
Intertops
05.2008 - Current
Customer Service Representative
Intertops
05.2008 - 08.2013
Business Administration And Management
UWIOpen Campus
Accounting
Antigua State Collage
High School Diploma -
Christian Faith Academy
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