James Fearon
Bendals Village
Summary
I am a motivated professional with a strong work ethic and time management skills. Experienced in customer engagement, campaign management, mentoring teams and fostering employee motivation, which have contributed to improved service delivery and customer satisfaction across various roles. I pride my self in being honest, upright and aspiring for excellence in any roll or position I play.
Overview
2026
2026
years of professional experience
Work History
Casino Brand Coordinator
Global Management Infrastructure Service LTD
11.2018 - 11.2025
- Coordinated promotional events to boost customer interaction and brand loyalty.
- Collaborated with cross-functional teams to align brand messaging across channels.
- Aided rebranding efforts that revitalized company image and improved customer perception.
- Managed media campaigns to increase engagement and brand awareness.
Customer Service Senior Agent
Global Management Infrastructure Services LTD
12.2016 - 11.2018
- Mentored junior agents, fostering skills development and knowledge sharing within the team.
- Evaluated agent performances to identify areas for improvement.
- Prepared schedules and daily task for agents.
Customer Service Representative
Global Management Infrastructure Services LTD
10.2015 - 11.2016
- Resolved customer inquiries through phone, email, and chat support, ensuring high satisfaction levels.
- Managed service issues by coordinating with internal departments for timely resolutions.
- Developed training materials and mentored new team members to enhance service delivery skills.
Western Union Agent Cashier
Western Union
2012 - 2013
- Processed customer transactions accurately and efficiently at.
- Assisted clients with money transfers, ensuring compliance with financial regulations.
- Handled cash management duties, including reconciliation of daily transactions.
- Monitored transaction systems for potential fraud or discrepancies proactively.
Education
Associate of Arts - Social Sciences
Antigua State College
Valley Rd, St John's01-2015
High School Diploma -
Antigua Grammar School
Old Parham Rd, St John's01-2012
Skills
- Customer engagement
- Website management
- Work ethic and integrity
- Time management skills
- Cash handling
- Attention to detail
- Employee motivation
Timeline
Casino Brand Coordinator
Global Management Infrastructure Service LTD
11.2018 - 11.2025
Customer Service Senior Agent
Global Management Infrastructure Services LTD
12.2016 - 11.2018
Customer Service Representative
Global Management Infrastructure Services LTD
10.2015 - 11.2016
Western Union Agent Cashier
Western Union
2012 - 2013
Associate of Arts - Social Sciences
Antigua State College
High School Diploma -
Antigua Grammar School