Jamika Nedd
Hostess
St. John,Antigua
Summary
Recent graduate of the University of the West Indies with a background in Information Technology and Psychology. Known for exceeding service standards and fostering customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative
Antigua and Barbuda Airport Authority
06.2024 - 08.2024
- Resolved complaints empathetically and effectively.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved customer retention through proactive service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Playground Attendant
Ultimate Playground
04.2021 - 01.2022
- Planned and executed special events.
- Created promotional materials that increased attendance.
- Maintained incident logs and built strong patron relationships.
- Adhered to strict safety guidelines while assisting children on various play structures, reducing risks of injury significantly.
- Promoted a positive and inclusive environment by engaging with children and encouraging social interactions.
- Ensured cleanliness of the playground area by performing daily cleaning tasks and litter removal.
- Enhanced playground safety by conducting regular inspections and maintenance checks on equipment.
Education
Bachelor of Science - Psychology
University of The West Indies, Cave Hill Campus
Wanstead St Micheals Barbados 01.2022 - 01.2025
Associate of Science - Communication Studies
Antigua State College
Golden Groove 01.2020 - 01.2022
No Degree -
Baptist Academy of Antigua
Radio Range 05.2015 - 01.2020
Skills
- Microsoft Office, SPSS, PSPP
- Data entry & efficient call management
- Adaptability & flexibility
- Strong team collaboration
Customer relations
Critical thinking
Call management
Problem resolution
Affiliations
Welfare Officer, Antigua and Barbuda Student Association | 2023–2024
Timeline
Customer Service Representative
Antigua and Barbuda Airport Authority
06.2024 - 08.2024
Bachelor of Science - Psychology
University of The West Indies, Cave Hill Campus
01.2022 - 01.2025
Playground Attendant
Ultimate Playground
04.2021 - 01.2022
Associate of Science - Communication Studies
Antigua State College
01.2020 - 01.2022
No Degree -
Baptist Academy of Antigua
05.2015 - 01.2020
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