Rotaract
Janay Tonge
St. George's,Antigua
Summary
To gain employment in a dynamic organization where I can enhance and apply my knowledge and professional skills while significantly contributing to the company's success. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
CARIBBEAN PHARMACEUTICAL SUPPLIES LTD
10.2021 - 01.2024
- Responsible for courteous handling of telephone calls and directing calls to the appropriate personnel
- Greet and screen visitors
- Prepare Picking Tickets for customers
- Responsible for the daily preparation of customer's invoices and customer credits, including commercial invoices
- Accept and record payments on customers' accounts
- Manage petty cash & Prepare daily deposits
- Maintain accurate records of staff attendance
- Prepare purchase orders
- Maintain a filing system
- Receive, record and distribute Mail/ packages
- Maintain annual sick log for staff.
Assistant Cook
OREEZ BAR & GRILL
10.2021 - 01.2024
- Cut, slice, grind/ clean meat, poultry, and seafood to prepare for cooking
- Prepare, garnish & plate dishes
- Assist in serving dishes to customers
- Ensure health and sanitation standards are following the health & safety regulations
- Assist chefs with various tasks and items needed
- Store food in designated containers and storage areas to prevent spoilage
- Help to clean & organize the work area.
Food & Beverage Sever
PINEAPPLE BEACH CLUB RESORT
11.2019 - 01.2021
- Welcome all guests in a pleasant, efficient, and hospitable manner while maintaining professionalism
- Wipe crockery and cutlery before and during each shift when necessary
- Suggesting menu options to the guests
- Performing duties such as setting tables, polishing glasses, folding napkins, and replenishing condiments
- Ensuring beverages are served swiftly and replenished continuously
- Assist the host to meet, greet and seat guests
- Clean work areas, prepare linen for collection and resetting the area for breakfast, lunch or dinner
- Preparing and serving hot and cold drinks such as coffee, tea, and artisan and specialty beverages
- Barista services.
Supervisor
GUZZLIN GOOSE COOKSHOP
01.2018 - 01.2019
- Handle customer inquiries and resolve customer service issues
- Ensure quality of food service
- Assist in cooking and serving
- Monitor health & safety regulations in the workplace
- Prepare and present reports to management
- Maintain records of food and beverages sales and costs
- Handling of financial payments & transactions.
Salesclerk
BRANDS FOR LESS CLOTHING STORE
01.2017 - 01.2018
- Welcome Customers & inquire about their needs
- Take inventory, stock, and restock merchandise
- Handle refunds, returns, and exchange of merchandise
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly/annual territory analysis
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Education
Certification in Essential ICT Skills - undefined
University of the West Indies Open Campus
Certification in Effective Management & Leadership - undefined
University of the West Indies Open Campus
Associate degree in Human Resource Management - undefined
Antigua State College
undefined
Diploma in Administrative Assistant
Clare Hall Secondary
2011
Skills
Problem Solving
Leadership
Communication
Customer Service
Office Management
MS Office: Word, Excel, PowerPoint
QuickBooks
Customer and client relations
Time management
Interests
Leadership Seminars
Timeline
Administrative Assistant
CARIBBEAN PHARMACEUTICAL SUPPLIES LTD
10.2021 - 01.2024
Assistant Cook
OREEZ BAR & GRILL
10.2021 - 01.2024
Food & Beverage Sever
PINEAPPLE BEACH CLUB RESORT
11.2019 - 01.2021
Supervisor
GUZZLIN GOOSE COOKSHOP
01.2018 - 01.2019
Salesclerk
BRANDS FOR LESS CLOTHING STORE
01.2017 - 01.2018
Certification in Essential ICT Skills - undefined
University of the West Indies Open Campus
Certification in Effective Management & Leadership - undefined
University of the West Indies Open Campus
Associate degree in Human Resource Management - undefined
Antigua State College
undefined
Diploma in Administrative Assistant
Clare Hall Secondary