Janelle Choy

• Monitored compliance with regulations and internal policies.
• Conducted risk assessments and identified potential compliance issues.
• Developed training materials for employee compliance education.
• Collaborated with departments to implement compliance initiatives.
• Conducted thorough customer due diligence assessments for compliance with regulatory standards.
• Reviewed and analyzed suspicious transaction reports for potential money laundering activities.
• Collaborated with cross-functional teams to enhance KYC processes and policies.
• Monitored ongoing transactions to identify and mitigate risks associated with clients.
• Responsible for designing and implementing the company's comprehensive AML/CFT program, including policies, procedures, and controls tailored to the specific risk profile of the operation.
• Verify adherence to local laws and regulations regarding the detection and deterrence of money laundering and terrorist financing through regular compliance checks and audits.
• Organize comprehensive training sessions for all relevant staff on compliance issues, including transaction monitoring, customer due diligence, and recognition of suspicious activities.

Conduct ongoing reviews to ensure staff compliance with established AML/CFT policies and procedures, identifying gaps and implementing corrective measures when needed.

• Assign and monitor completion of projects and tasks
• Continuously monitor how team members analyze data to ensure that there is visibility of
• any process that are being abused by clients are adequately actioned
• Create and deliver bi-annual team members’ performance reviews
• Conduct monthly or weekly one on one meetings with team members
• Follow up on escalated situations sent to managers email group
• Be available to take telephone calls where clients are requesting a manager or supervisor
• Handle all telephone contacts from Law Enforcement or Bank representatives.
• Oversee daily tasks and responsibilities of the Fraud Team to ensure duties are completed in a timely and effective manner
• Prepare, deliver and document disciplinary action
• Identifying and escalating all issues as it relates to staff availability both in regards to attendance and daily duties to off site manager
• Assist team members in developing any career plans
• Responsible for ensuring staff adheres to company policies
• Remain up to date on emerging or established fraud rings or trends
• Responsible for keeping team members up to date on current fraud trends or groups by compiling email communication that cover details of each group, how to identify, report and take action
• Actively liaise with other departments
• Delivering service quality reviews in a timely and effective manner
• Coaching and mentoring team members by addressing areas for development and putting a objective plan in place to bring performance to an acceptable level
• Identifying top performers and assigned additional tasks to assist with preparing team member for next step in career (leadership roles)
• Submitting accurate Key Performance Indictor’s as required by manager for reporting
• Completing weekly fraud report
• Recommendations on process improvement or implementation
• Monitor fraud rings as is localized to jurisdiction
• Implement processes that provide structure to assist with increasing efficiency of daily task
• Ensure team members keep up to date with changes in company and industry as it applies to their role
• Document and file all cases of fraud for escalation to Compliance Officer
• Put in place structure that identifies all accounts disabled for Responsible Gaming related matters
• Put processes in place to assist with prevention of re-occurring fraud
• Attend annual Financial Service Regulatory Commission audits as key person for the fraud team as well as provide insight into risk protection and monitoring
• Required to perform miscellaneous duties as assigned by Global Fraud Manager