Experienced Risk Agent with a focus on customer satisfaction and teamwork. Skilled in risk mitigation and achieving organizational goals. Committed to delivering exceptional service and contributing to team success in a dynamic, fast-paced environment.
Hi, I’m
Jéanelle Jéan
St. John’s
Summary
Overview
12
years of professional experience
Work History
Global Manufacture Infrastructure Services Ltd.
Customer Service Representative
08.2018 - Current
Job overview
Consistently achieved exceptional customer service performance.
NCO Financial Services
Customer Service Representative
11.2016 - 07.2018
Job overview
- Acknowledged for exceptional performance in Q4 2017.
Jumby Bay Resort
Waitress
12.2015
Job overview
- Two Weeks Training At Jumby Bay Resort as a waitress in December 2015 by ABHTI.
Verandah Resort and Spa
Intern
05.2016 - 07.2016
Job overview
- ABHTI Six (6) Weeks Internship Programme at the Verandah Resort and Spa.
- Two Weeks Training in Front Office as a receptionist, Guest Services as a Guest Services Agent and Food and Beverage (Restaurant) as a Waitress.
Sandals Grand Antigua Resort & Spa
Waitress
01.2013
Job overview
- Achieved: A Certificate of Participation in the RESTAURANT DEPARTMENT as a waitress.
Jolly Beach Resort & Spa
Waitress
01.2013
Job overview
- Wedding function at Jolly Beach Resort & Spa as a waitress for 1 day by ABHTI.
Atlantic View Restaurant
Front Office duties experience
01.2013
Job overview
- Front Office duties experience in the Atlantic View Restaurant at ABHTI.
English Harbour (Nelson Dockyard)
Bartender
01.2013
Job overview
- Bartending function at English Harbour (Nelson Dockyard) for 1 day by ABHTI.
Education
Antigua and Barbuda Hospitality Training Institute (ABHTI)Coolidge
Associates Degree from Hospitality Management, Accommodations I & II, Hospitality Accounting I & II, Business Communication, English and Communication, Information Technology, Introduction to Tourism/Hospitality, Spanish, Math and Statistics, Quality Customer Care
01.2016
University Overview
Princess Margaret SchoolSt. John’s
Diploma from English A, English B, French, Office Administration, Electronic Documentation Preparation Management (EDPM), Social Studies, Food and Nutrition, Home Economics Management, Mathematics
01.2013
University Overview
Skills
- Disciplined
- Committed
- Punctual
- Goal Orientation
- Hard Working
- Self-Motivation
- Motivational Skills
- Teamwork
- Microsoft Office (Word, PowerPoint, Publisher, Excel, Outlook)
Accomplishments
Accomplishments
- Villa Primary School, St. John’s, Antigua, 08/01/01, 06/30/07, Certificate of Completion, English, Mathematics, Social Studies, Science
Extra-Curricular Activities
Extra-Curricular Activities
Football Club, Empire Star Girls, 6 Years and Counting School League, Princess Margaret Secondary School, 5 Years Girl Guides, 2007 - 2009 Cadets, Short period in 2011 Voice Coach, NCO Financial Services, 4 months onwardPersonal Information
Personal Information
Date of Birth: 04/14/96Cover Letter
Cover Letter
12/11/20, Human Resource Manager, Global Management Infrastructure Services Ltd., TeleDome Building, Old Parham Road, St John's, Antigua, As an employee of the company, I am excited to formally apply for the Risk agent/analyst position. Working as a Customer Service Representative for the past two years, I was able to acquire the skills for the role on a consistent level. Although I am happy with my current position, I always feel the need to elevate thus contributing to my long-term goals in the company. I am a dedicated person who is always eager to learn new things and can also adapt to changes quickly. My punctuality is also good as I believe in maintaining a great attendance. I believe one of my better qualities is to keep myself motivated and to motivate others. Best of all, I have always demonstrated my ability to learn quickly and exceed expectations. It has always been a part of me to be genuine when communicating with people and this has added a unique touch in my interactions with our customers. Being able to multi-task as well as thinking outside of the box gave me the ability to handle various issues with tremendous quality and a smile which is very important in this company. This opportunity will allow me to continue proving my abilities and showing my true potential within the company. Once I am afforded this position, I am confident that I will be of great benefit to the team. I am also very confident that the knowledge and skills gained during this time makes me the ideal candidate for this role. Please find enclosed a copy of my Resume. After review of my application, I would be pleased to be called upon for an interview at your earliest convenience. I do hope my application will be considered favourable, as I await a speedy response from you., Yours sincerely,, Jéanelle JéanTimeline
Customer Service Representative
Global Manufacture Infrastructure Services Ltd.
08.2018 - Current
Customer Service Representative
NCO Financial Services
11.2016 - 07.2018
Intern
Verandah Resort and Spa
05.2016 - 07.2016
Waitress
Jumby Bay Resort
12.2015
Waitress
Sandals Grand Antigua Resort & Spa
01.2013
Waitress
Jolly Beach Resort & Spa
01.2013
Front Office duties experience
Atlantic View Restaurant
01.2013
Bartender
English Harbour (Nelson Dockyard)
01.2013
Antigua and Barbuda Hospitality Training Institute (ABHTI)
Associates Degree from Hospitality Management, Accommodations I & II, Hospitality Accounting I & II, Business Communication, English and Communication, Information Technology, Introduction to Tourism/Hospitality, Spanish, Math and Statistics, Quality Customer Care
Princess Margaret School
Diploma from English A, English B, French, Office Administration, Electronic Documentation Preparation Management (EDPM), Social Studies, Food and Nutrition, Home Economics Management, Mathematics
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