Javaun Alleyne

• Daily and consistently, explores market for new locations creates list of Agents ready for deployment.
• Assists with the introduction of new products and in developing content of marketing and promotional materials.
• Assists Operations with coordinating and executing deployment plans, by liaising with Logistics, Technical, Marketing, Accounting and department or external provider, to facilitate the process.
• Assists Accounting and Marketing with monitoring Agents KOI such as Bills-In, End of Day and other performance criteria.
• Assists with training and remedial training of Agents.
• Assists with development and execution of agent promotions as well as preparation of weekly analysis report.
• Leads in signing up new agents.
• Facilitates the resolution of Agents issues with various department.

• Provides Delivery Agent, Merchant, and Customer professional support
• Assists in onboarding Merchants and Delivery Agents
• Regularly communicates with Merchants to receive their promotions and feedback, and notes it into the CRM as necessary. Also, regularly communicates with Merchants to ensure accurate inventory availability and optimal catalog display
• Communicates with Delivery Agents consistently and regularly to receive their feedback, and ensures it is taken into consideration in operations
• Conducts outside sales functions to generate leads and convert sales, especially for business to business clients
• Conducts inside sales functions to generate leads and convert sales, especially for business to business clients
• Effectively coaches and mentors team members (both locally and virtually), Agents and Merchants
• • Verbally or physically checks in with each merchant at least once per month to assure quality relationship
• Merchant Catalog Management - Ensures all products and merchants are optimally displayed
• Interacts closely with Marketing to ensure every week has a planned content strategy planned and scheduled
• • Ensures all quality policies and procedures are communicated and followed throughout the organization
• • Prepares quality reports and analysis for leadership to analyze performance; including spreadsheets, memos and recommendations - based on customer feedback & interactions
• Maintains up-to-date quality documentation in Operations Playbook and creates detailed work instructions for all processes and procedures
• Assists with quality training to ensure all team members (local, virtual, agents) are adequately trained on the organization's quality procedures and guidelines
• Generates reports with analytical tools as needed for smooth team operations
• Keeps track of accurate inventory levels of AllMart merchant and agent tools
• Documents and consistently keeps up to date all information for Merchants, Agents, and Customers

• Contributes to ACT and AllMart promotional and marketing activities to generate and nurture leads for our sales process

• • Assists with AllMart customer presentations and other marketing material, and participates with customer calls or on-site customer visits when necessary
• • Generates new business by making new contacts, evaluating potential opportunities and prospect follow-up
• • Effectively nurtures leads in early initial stages of customer touch point via Email, Phone, Chat (social media, website, whatsapp, etc.), and promptly passes on lead to appropriate tier contact to continue sales or support process.

• Assisting with the preparation of import/export manifests and Bill of Ladings.
• Notifying customers of the arrival of their shipments.
• Receiving exports (involves weighing and measuring of cargo, preparation of dock receipts, storage of cargo, updating Laparkan freight management system).
• Securing the release of containers by local shipping agents.
• Assisting with the issuing of release instructions for cargo in the Miami and New York warehouses.
• Assisting with shipping customers transaction where necessary.
• Assisting with the preparation of quotations for shipping customers.
• Assisting with the processing of daily money transfer transactions.
• Assisting with customer queries pertaining to money transfer.
• Assisting with claims report for shipping customers.
• Ensure a follow up is done on all unpaid transaction.
• Preparing a cash summary form of daily transaction.
• Preparing claim reports and the processing of claims.

• To develop a loan portfolio by soliciting potential clients, processing and analyzing loan applications and monitoring each credit facility
• Explain the Company’s products, offering, and processes to clients. - Interview clients, analyze and process applications - Follow up with delinquent clients - Participate in sales development activities - Conduct verification and approvals of loan applications - Conduct field visits to clients and prospective, surveys, and complete proposal document. - To promote Company’s services on radio, television and newspaper; and on weekends through road shows - Conduct sales and collections calls
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Process and adjust guest’s reservations along with checking in guests.
• take and distribute accurate messages
• creating and adjusting the daily schedule for all staff members
• Record business transactions and key daily worksheets to quickbooks
• perform accounting and clerical functions
• receive, sort and distribute incoming mail in outlook
• reconcile bank statements
• monitor incoming emails and answer or forward as required
• prepare outgoing mail for distribution
• scan and copy documents
• maintain office filing and storage systems
• update and maintain databases such as mailing lists and contact lists
• retrieve information when requested
• type documents and reports
• monitor and maintain office supplies
• ensure office equipment is properly maintained and serviced
• keep office area clean and tidy

• To work as part of a team in the day to day operations, to ensure maximum productivity, efficiency, safety, optimum services delivery, and dispatch reliability.
• To comply with governmental, airport and company policies and procedures.
• To follow loading instructions and airline policies and procedures when loading and offloading aircrafts.
• To maintain awareness of dangerous goods.
• To be familiar with airline codes, as well as destination station codes.
• To load and offload bags, cargos, mails and other related items, from airplanes as directed or as requires.
• To sort bags in order of airline companies and place them correctly in order of destination by flights.
• To ensure that the reconciliation process is done properly.