JAYDIA JOSEPH

• Enhanced visitor experience by providing engaging and informative tours of various attractions.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
• Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

• Maintained well-organized mise en place to keep work consistent.
• Planned and directed high-volume food preparation in fast-paced environment.
• Measured high demand spices and commonly used ingredients to prevent overages and waste.
• Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
• Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
• Signed for deliveries, checked items into inventory and stocked goods into proper locations.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Collaborated with bar staff to correctly update customers on unavailable drinks and wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Inspected drinks and utensils for cleanliness.

• Graduated after five (5) years of Secondary studies and attaining seven (7) CSEC/CXC Subjects including English.

Graduated after Six (6) years of Primary Studies.