Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Vernon Jarrett MSc BSc

Jennifer Vernon Jarrett MSc BSc

Mamora,St Pauls

Summary

Dynamic Hotel General Manager with a proven track record in leading all- inclusive operations. Excelling in budget management and guest satisfaction. Expert in operational efficiency and staff training. I revolutionize service standards, enhance guest experience and boost staff morale.

Committed to quality control, optimum performance and driving continuous improvement in hospitality operations.

Overview

18
18
years of professional experience

Work History

General Manager

Elite Island Resorts
St James’s Club, Antigua
08.2024 - Current
  • Oversaw all facets of daily operations of resort with over 250 rooms /suites/villas, 6 restaurants, 8 bars and 6 pools, situated on 100 acres; ensuring seamless service delivery across departments
  • Led a team of 20 leaders and 382 employees
  • Fostered a guest-centric, service- oriented culture, aligned with the expectations of a luxury all- inclusive hotel experience
  • Recruited, led and motivated a diverse team, promoting high performance, accountability and professional growth
  • Achieved consistently high guest satisfaction scores by driving personalized service and attention to detail
  • Managed the resort within established budgets, optimizing operational efficiency and controlling cost without without compromising quality
  • Developed, Implemented and monitored annual operational and departmental budgets
  • Consistently enhanced the resort's offerings to elevate the all- inclusive guests' experience and increase guests' loyalty
  • Strengthen the hotel's brand presence within the local community and competitive hospitality market
  • Revamped Food & Beverage operations to exceed guests' expectations, introducing new concepts and improving standards
  • Curated and implemented a comprehensive entertainment and activities program tailored to a broad guests demographic
  • Improved team engagement and morale through open communication, training and recognition initiatives
  • Ensured compliance with company policies, health & safety standards and hospitality regulations
  • Conduct regular operational audits and quality checks to maintain brand standards across all guests' touch points
  • Frequently interacted with guests to gain insight, resolve concerns and reinforce the resort's commitment to excellence

General Manager

Quality Incorporation XVIII Limited
St Ann, Jamaica
04.2021 - 03.2024
  • Oversaw all aspects of the operation to ensure efficiency, quality and timely service
  • Managed budgets, aligned expenditures with operational goals and cost saving initiatives
  • Planned and executed maintenance projects to minimize downtime and maintain equipment to ensure reliability
  • Implemented and monitored strict quality control processes to uphold service standards
  • Led employee training, coaching and supervision to ensure high performance and adherence to protocols
  • Ensured exceptional client satisfaction through consistent service, issue resolution and relationship management
  • Coordinated with external vendors and service providers to provide a seamless service

Director of All-Inclusive Services/ General Manager/ Hotel Manager

Alexandra Resort
Grace Bay, Providenciales, Turks & Caicos Island
01.2018 - 09.2020
  • Directed all hotel operations of the 150 rooms/ suites hotel, to ensure a seamless coordination across departments and consistent service excellence
  • Collaborated closely with department heads to implement and uphold rigorous and quality control standards
  • Managed operational and departmental budgets, aligning expenditures with business goals and financial targets
  • Planned and executed maintenance projects to maintain the resort's infrastructure and guests' experience
  • Ensured full compliance with health and safety regulations, protecting the wellbeing of both guests and employees
  • Standardized resort-wide maintenance and service protocols to ensure consistency and reliability
  • Ensured proper training, coaching and supervising of employees
  • Maintained effective communication and coordination with external vendors and service providers
  • Assisted in resolving complex guests' concerns, ensuring prompt and satisfactory outcomes
  • Monitored and responded to guests' feedback on platforms such as Trip Advisor and Expedia to enhance reputation and service delivery
  • Compiled and analyzed monthly operational reports for executive review and strategic planning
  • Motivated department leaders, through regular engagements, feedback and development opportunities

Director of Guest Service & Diamond Club

Royalton White Sands
Montego Bay, Jamaica
05.2013 - 10.2015
  • Led the overall operations of the Guest Service and Front Office Departments
  • Managed the Diamond Club and VIP Services, this included monitoring the performance of the Butler Manager/butlers
  • Established and implemented systems to ensure that butler and all other VIP services were at company's standard
  • Planned, executed and supervised training and coach of employees
  • Monitored the Performance of the Social Media Manager/Social Media Activities
  • Developed strategies to increase revenue from on property sales and provided the necessary support to the Special Events Manager, to ensure that budgets were met or exceeded
  • Continuously assessed all the areas listed above to ensure maximum productivity and consistency in service delivery

Laundry Manager

Royalton White Sands
Montego Bay, Jamaica
05.2013 - 10.2015
  • Supervised daily laundry operations and staff schedules
  • Trained new staff on laundry procedures and safety protocols
  • Established & implemented all Standard Operating Procedures for the laundry operation
  • Recruited, trained and coached employees to ensure quality performance
  • Liaised with external service providers to ensure standards are maintained
  • Ensured that the linen service provided to Housekeeping and Food and Beverage were consistent and at the required standard
  • Conducted monthly inventories
  • Developed strategies to ensure optimum productivity, high quality and timely service
  • Introduced incentive programs to keep employees motivated
  • Ensured that reject levels were kept at minimum

Corporate Laundry Manager

SuperClubs Central Laundry
Runaway Bay, St Ann, Jamaica
03.2007 - 03.2012
  • Led a team of 40 employees
  • Oversaw the overall operation/performance of the laundry
  • Controlled/ Managed hotel room linen for eight (8) hotel properties (1709 rooms)
  • Ensured that all hotels were provided with quality service as per company standard
  • Implemented strategic measures to ensure maximum productivity and high performance
  • Communicated and collaborate with Chemical company representatives to ensure that the overall quality and performance was at optimum
  • Ensure that operating cost is maintained at or below the established budget, through proper scheduling, energy management and proper usage of laundry equipment
  • Led a team of eighteen team members
  • Ensured all team members fully understood and practiced all the standard operating procedures
  • Identified and rectified violations of the standard operating procedures
  • Identified and resolved variances in production results.
  • Coached and trained team members
  • Prepared monthly reports for the company’s Senior Executives
  • Liaised with GMs, HMs, Executive HSK, Restaurant Mgrs, Engineering personnel and external service providers.

Room’s Division Trainee Manager

SuperClubs Resorts
12.2007 - 07.2009
  • Obtained extensive training and coaching in managing all the following departments: Front Office, Housekeeping, Sales & Marketing; and Human Resources.
  • Completed basic training in all other hotel departments
  • Managed Eaton Hall (Home office & accommodation of executives and managers: 52 rooms and 3 cottages.
  • Night Manager at Rooms on the Beach, Ocho Rios
  • Performed MOD duties
  • Understudied the General Manager at Rooms Ocho Rios
  • Successfully executed 10 projects assigned by company’s CEO and Group Financial Controller

Internship (Restaurant Management)Hog Heaven

Doan Management
Daytona Beach, USA
05.2007 - 08.2007
  • Company Overview: Group of restaurants and night clubs
  • Group of restaurants and night clubs

Executive Housekeeper

Hedonism III, Super Clubs Resorts
Runaway Bay, St Ann
  • Company Overview: SuperClubs Resorts
  • Led a team of 42 employees
  • Oversaw and directed the cleaning activities and maintenance of 226 guest rooms and all public areas of the resort
  • Ensured proper maintenance of all guest rooms and public areas
  • Maintained accurate records of all guest room amenities
  • Organized and executed monthly linen inventory
  • Prepared monthly reports
  • Proper scheduling through forecasting
  • Operated within established budgets
  • Conducted inspections of guest rooms and public areas for quality assurance compliance.
  • Coordinated with other departments to address guest requests and special needs efficiently.
  • Managed lost and found property according to company policy and procedure.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
  • Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
  • Supervised and trained housekeeping staff on proper cleaning techniques and safety protocols.

Education

Master of Science Degree - Hospitality & Tourism Management

University of The West Indies
Mona
11-2019

Bachelor of Science Degree - Tourism And Hospitality Management (Hons)

University of Technology, Jamaica/ UWI
Kingston
11-2007

CXCs -

St Hilda’s Diocesan High
06.2000

Skills

  • Budget management
  • Operational efficiency
  • Quality control
  • Motivation
  • Attention to Detail
  • Guest satisfaction
  • Team building and leadership
  • Customer relationship management
  • Conflict Resolution
  • Competence in the following property management systems: Insist, Prestige, Opera, IQWare, EPMX, Yellow Dog
  • Knowledge of Timetrex, Adagio and SAP
  • Project execution
  • Client relations
  • Profit generation
  • Motivation

Languages

English
First Language
Spanish
Intermediate (B1)
B1

Timeline

General Manager

Elite Island Resorts
08.2024 - Current

General Manager

Quality Incorporation XVIII Limited
04.2021 - 03.2024

Director of All-Inclusive Services/ General Manager/ Hotel Manager

Alexandra Resort
01.2018 - 09.2020

Director of Guest Service & Diamond Club

Royalton White Sands
05.2013 - 10.2015

Laundry Manager

Royalton White Sands
05.2013 - 10.2015

Room’s Division Trainee Manager

SuperClubs Resorts
12.2007 - 07.2009

Internship (Restaurant Management)Hog Heaven

Doan Management
05.2007 - 08.2007

Corporate Laundry Manager

SuperClubs Central Laundry
03.2007 - 03.2012

Executive Housekeeper

Hedonism III, Super Clubs Resorts

Master of Science Degree - Hospitality & Tourism Management

University of The West Indies

Bachelor of Science Degree - Tourism And Hospitality Management (Hons)

University of Technology, Jamaica/ UWI

CXCs -

St Hilda’s Diocesan High

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Jennifer Vernon Jarrett MSc BSc