Jermaria Jackson
Hodges Bay
Summary
Accomplished Receptionist and Sales Clerk with a proven track record at St. John's Hospice & Athlete's Foot, showcasing exceptional organization and team collaboration skills. Expert in enhancing customer satisfaction and loyalty through efficient data entry and relationship-building. Achieved significant improvements in operational efficiency and client service standards, leveraging tech-savviness and a keen eye for detail.
Overview
1
1
year of professional experience
Work History
Receptionist
St. John's Hospice
07.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Sales Clerk
Athletes Foot
12.2022 - 01.2023
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
MAcc - Accounting
IW School of Accountancy
Village Walk06.2027
High School Diploma -
Christ The King High
Old Parham Road06.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Typing Speed
- Tech-Savvy
- Basic accounting
- Team Collaboration
- Intuit QuickBooks
Timeline
Receptionist
St. John's Hospice
07.2023 - 07.2023
Sales Clerk
Athletes Foot
12.2022 - 01.2023
MAcc - Accounting
IW School of Accountancy
High School Diploma -
Christ The King High
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