Joan Frederick
Restaurant Supervisor
St John's,04
Summary
Service-centric Restaurant Supervisor with 20 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
23
23
years of professional experience
Work History
Restaurant Supervisor
Royalton Antigua
St.johns , Antigua
05.2019 - Current
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Organized implementation of new banners, displays and menus.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Maintenance Coordinator/ Pool Technician
Verandah Resort And Spa
St. John’s
06.2009 - 07.2017
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Provided safety education and technical training to maintenance crew to establish equipment repair standards.
- Developed maintenance reports to assess program success and inform operational decisions.
- Managed maintenance team of 17 employees and coordinated repair schedule according to priority level.
Waitress
Royal Antigua
St.John’s
11.2000 - 10.2005
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Education
Business -
Woman Desk
Business Administration And Management
Youth Skills
Green Bay Primary
Gray FarmBusiness
Otto’s Comprehensive Secondary
Ottas Skills
Sales operations
Service quality enhancements
Performance monitoring
System implementation
Restaurant policies and procedures
Staff Scheduling
High-volume dining
Team coordination
Timeline
Restaurant Supervisor
Royalton Antigua
05.2019 - Current
Maintenance Coordinator/ Pool Technician
Verandah Resort And Spa
06.2009 - 07.2017
Waitress
Royal Antigua
11.2000 - 10.2005
Business -
Woman Desk
Business Administration And Management
Youth Skills
Green Bay Primary
Business
Otto’s Comprehensive Secondary