Joan Frederick
St John's
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Wait Staff Member
Royal Antigua
06.1999 - 09.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Maintenance Coordinator/ Pool Technician
Verandah Resort
10.2007 - 09.2017
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Tracked maintenance activity using software to confirm compliance with industry requirements.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Provided safety education and technical training to maintenance crew to establish equipment repair standards.
- Developed maintenance reports to assess program success and inform operational decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Wait Staff Member
Hawksbill Resort
06.2004 - 10.2008
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
Education
Business -
Youth Skill
Factory Road08.2000
Business Administration
Women Desk
Fort Road11.1999
Business Administration
Ocs
Ottas07.1996
Green Bay Primary
Gray’s Farm12.1993
Skills
- Order Accuracy
- Reliability
- Cleanliness and hygiene
- Salesmanship
- Wine pairing knowledge
- Food safety understanding
- Conflict resolution
- Handling complaints
- Menu knowledge
- Food allergy awareness
- Time management
- Table setting expertise
- Customer service
- Positive attitude
- Customer Needs Assessments
- Wine Service
- Stocking and Replenishing
Timeline
Maintenance Coordinator/ Pool Technician
Verandah Resort
10.2007 - 09.2017
Wait Staff Member
Hawksbill Resort
06.2004 - 10.2008
Wait Staff Member
Royal Antigua
06.1999 - 09.2024
Business -
Youth Skill
Business Administration
Women Desk
Business Administration
Ocs
Green Bay Primary
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