Joi Puckerin
Fort Road St. John's
Summary
Dedicated employee with a strong work ethic, exuding reliability, energy, and resourcefulness. Possess an aptitude for teamwork, and is an effective collaborator whose willingness to receive constructive criticism reveals attentiveness to growth and development while excelling in a dynamic environment. Able to navigate and adapt to fast-paced environments, with exceptional oral communication skills that allow for conveying ideas clearly and effectively.
Overview
3
3
years of professional experience
Work History
Conservation Officer
ABI Insurance
ST. JOHNS
03.2024 - Current
- Providing the highest level of professional and technical service to internal and external customers at all times.
- To ensure that orphan clients are serviced within the organization.
- To improve and maintain the targets for business retention and persistency.
- Comply with required security and risk management systems to mitigate against financial loss, negative imagery, or exposure.
- Investigates and reports on lapses, surrenders, and terminations in accordance with company guidelines.
- Assist the customer service representatives with administrative duties.
- Greet customers professionally and pleasantly, by name whenever possible, acknowledging their presence with a pleasant hello and smile.
- Handle customers' transactions with strict client confidentiality.
- Ensure all incoming calls are answered by the third ring, and that every customer receives the standard courteous and professional response, namely greetings, welcome, identifications, and offer of assistance. Forward/transfer all calls to the appropriate department or individual using the standard operating procedures.
- Provide prompt, efficient service to sales representatives and internal staff at all times.
- Assist in identifying key customers and retaining them to optimize profitability.
- Foster good community relationships and positive public relations.
- Maintain and develop good knowledge of existing and new products and services.
- Share ideas to improve products and services, attract and retain customers, and increase profitability.
- Maintain and update an accurate and effective filing system, filing documents in strict numerical order within appropriate cabinets.
- Monitor bankers' orders, salary deductions, to ensure that payments are processed.
- Check the data carefully to verify the accuracy of the company records.
- Contact customers and banks concerning outstanding premiums, lapsed policies, and terminated policies.
- Research records, files, and insurance database to resolve queries and complaints.
Host/ Cashier
Rokuni / Catherine Cafe
St. Phillips
05.2023 - 03.2024
- Conscientiously take guest orders through written and digital means.
- Leverage expertise in point-of-sale operations.
- Actively participate in menu tastings, and daily briefings.
- Provide erudite recommendations, and utilize sophisticated upselling techniques to optimize the dining experience.
- Unfailing delivery of exceptional guest service, regardless of restaurant capacity, while organizing the establishment according to the table plan.
- Assist patrons in closing out tabs utilizing various payment methods, including cash, checks, credit and debit cards, and cryptocurrency.
- Issue change, receipts, refunds, and redeem coupons and gift certificates.
- Fastidiously ensure the immaculateness of the front-of-house area.
- Collaborate closely with the restaurant manager to establish the table plan based on reservations.
- Leverage a comprehensive knowledge of the open table booking service.
- Meticulously count the contents of the cash drawer at the commencement and conclusion of each shift.
- Extend a warm greeting to guests upon their arrival, and bid them a gracious farewell upon their departure.
Intern
Waston Consulting Group
ST. JOHNS
07.2022 - 07.2022
- Built professional working relationships with peers and supervisors.
- Worked well in a team environment, as well as independently.
- Accepted instructions from management regarding assignments and tasks.
- Followed instructions from management to complete tasks according to exact specifications.
- Worked in teams to build experience and support goals.
- Assisted with administrative tasks to better understand industry processes.
- Worked with management and instructors to establish core skills related to the job and industry.
- Learned of professional office behavior and thoughtful collaborations.
- Completed training courses in adaptive leadership, business innovation, communication skills, compliance skills, cybersecurity, customer service, emotional intelligence, entrepreneurship, finance, personal hygiene, teamwork essentials, personal finance, marketing, and mastering happiness.
Education
Associate of Arts - Human Resources Management
Antigua State College
Antigua 10-2023
Associate of Arts - Marketing Management
Antigua State College
Antigua 10-2023
High School Diploma -
Wesley High School
Dominica 07-2018
Skills
- Microsoft Office Suite
- Time management
- Human Resource Management
- Marketing
- Multifaceted
- Ability to work under pressure
- Leadership skills
- Customer Service
- Business Innovation
- Compliance Skills
References
References available upon request.
Timeline
Conservation Officer
ABI Insurance
03.2024 - Current
Host/ Cashier
Rokuni / Catherine Cafe
05.2023 - 03.2024
Intern
Waston Consulting Group
07.2022 - 07.2022
Associate of Arts - Human Resources Management
Antigua State College
Associate of Arts - Marketing Management
Antigua State College
High School Diploma -
Wesley High School
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