Jolette Stephen

• Supervised bar staff and ensured adherence to service standards.
• Managed inventory levels and ordered supplies as needed.
• Trained new employees on bar procedures and customer service skills.
• Maintained cleanliness and organization of bar area during shifts.

• Monitored employee productivity to provide constructive feedback and coaching.
• Coordinated staff schedules to optimize service coverage during peak hours.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

● Greeted guests warmly upon arrival, and seating them promptly.

● Verified reservations and provided accurate wait times with customers.

● Monitored customer satisfaction levels throughout their diningexperience.

● Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Resolved any customer complaints or issues quickly and professionally

• Honed skills in preparing alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of the bar area, glassware, utensils, and equipment.
• Acquired knowledge on controlling inventory of liquor, beer, wine, and other beverage items.
• Inclination to provide drink suggestions to customers based on their preferred spirit.
• Monitored guests' alcohol consumption levels to prevent over-intoxication.

• Assisted customers in selecting gifts and providing product recommendations.
• Maintained an organized and visually appealing sales floor.
• Organized backroom stock areas to maintain efficient inventory control measures.
• Provided exceptional customer service to enhance guest dining experiences.
• Maintained cleanliness and organization of dining area and service stations.