Joseph Arthur Senhouse
Airline Pilot/Flight Operations
St John's,Antigua
Summary
To assist and contribute to the restructuring and building of the Flight Operations department, with a view to improving customer satisfaction, while creating an environment where the employee feels empowered to give his/her best. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
42
42
years of professional experience
Work History
Director of Operations
LIAT 2020 Ltd.
St. John's, Antigua and Barbuda
04.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Ensured smooth project execution by effectively managing resources and maintaining constant communication with stakeholders throughout all stages of project development.
- Led team efforts in achieving project milestones while maintaining high-quality standards throughout all deliverables.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Created and managed project plans, timelines and budgets.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Flight Operations Administration
LIAT 1974 Ltd.
08.2014 - Current
- Director Flight Operations
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Boosted on-time performance ratios by efficiently managing aircraft turnaround times and coordinating gate assignments.
- Compiled data and prepared aviation operations and aviation safety reports.
- Supported operations by managing professional communications, tracking data and managing records.
- Maintained strong relationships with key stakeholders such as airport authorities, airlines, government agencies, and vendors to facilitate seamless operations coordination efforts.
- Maintained a high level of situational awareness during flights by continually monitoring aircraft performance and system status.
- Played a pivotal role in crisis management, coordinating emergency response efforts with relevant teams to ensure passenger safety and minimize operational impact.
- Assisted in developing contingency plans for emergency situations, ensuring prompt response times for all involved parties.
- Supported incident investigations by providing detailed flight data analysis, contributing to the identification of root causes and prevention measures.
- Collaborated with airline management to develop new policies and procedures aimed at enhancing operational performance and customer satisfaction.
- Spearheaded cross-functional collaboration between flight crews, dispatchers, and operations personnel to optimize flight scheduling.
- Enhanced flight operation efficiency by streamlining communication between pilots, air traffic control, and ground crew.
- Aided in the implementation of new flight operation software, resulting in streamlined and automated processes.
- Minimized disruptions in operations during inclement weather by proactively rerouting flights and reallocating resources as needed.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Increased cost savings by analyzing fuel consumption patterns and recommending more efficient routing options for flights.
Flight Operations Administration
LIAT 1974 Ltd.
02.2014 - Current
- Chief Pilot
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Boosted on-time performance ratios by efficiently managing aircraft turnaround times and coordinating gate assignments.
Airline Pilot
LIAT 1974 Ltd.
04.1988 - Current
- Contributed to airline''s on-time performance record by consistently executing efficient flight operations.
- Flew national and international routes covering different countries and complied with flight rules in each location.
- Prepared and distributed instructions and policy updates to all active crew before departing.
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
- Mentored junior pilots in flight operations, assisting them in developing their own expertise and confidence in the cockpit.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Helped maintain a positive work environment within the cockpit by fostering open communication among crew members while respecting established hierarchy protocols.
- Contributed to company-wide safety initiatives through active participation in training programs and seminars.
International Telephone Operator/Office Clerk
Cable & Wireless
10.1983 - 01.1987
- International Phone calls, Telegrams/Faxes, Bill Payments
Teller/Internal Auditor
Royal Bank of Canada
02.1983 - 10.1983
- Front Line Clerk, Proof (Internal Audit)
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Plant Tech
West Indies Oil Company
01.1982 - 02.1983
- Manage and monitor fuel production
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Completed an Associate’s Degree: Business Administration - Business Administration
Antigua & Barbuda International Institute of Techn, Antigua And Barbuda, Antigua And Barbuda
St. George, Antigua10.2019
Airline Transport License - Aviation
Bolivar Aviation
Jackson, Tennessee, USACommercial Pilot License - Aviation
Moncton Flight Centre
Moncton, New Brunswick, Canada07.1987
High School Diploma -
St. Joseph’s Academy
St. John’s, Antigua01.1981
Skills
- Product Management
- Key Performance Indicators
- Coaching
- Disaster Recovery Planning
- Mentoring
- People Management
- Performance Improvement
- Safety
- Technical Support
- Regulatory Compliance
- SOP Adherence
- Operations Management
- Decision-Making
- Active Listening
- Problem Resolution
Flying Experience
~ 1200 Hrs., ~ 3700 Hrs., ~ 2200 Hrs., ~ 74000 Hrs., ~ 700 Hrs., ~ 15200 Hrs.
References
References are available on request.
Timeline
Director of Operations
LIAT 2020 Ltd.
04.2024 - Current
Flight Operations Administration
LIAT 1974 Ltd.
08.2014 - Current
Flight Operations Administration
LIAT 1974 Ltd.
02.2014 - Current
Airline Pilot
LIAT 1974 Ltd.
04.1988 - Current
International Telephone Operator/Office Clerk
Cable & Wireless
10.1983 - 01.1987
Teller/Internal Auditor
Royal Bank of Canada
02.1983 - 10.1983
Plant Tech
West Indies Oil Company
01.1982 - 02.1983
Completed an Associate’s Degree: Business Administration - Business Administration
Antigua & Barbuda International Institute of Techn, Antigua And Barbuda, Antigua And Barbuda
Airline Transport License - Aviation
Bolivar Aviation
Commercial Pilot License - Aviation
Moncton Flight Centre
High School Diploma -
St. Joseph’s Academy
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