Summary
Overview
Work History
Education
Skills
References
Timeline
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Jouslin Durand

Jouslin Durand

St. John's,Antigua

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Arringo Limited
St John, Anu
03.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered outbound calls, chats and emails to facilitate customer service.

Receptionist

Galleybay Resort and Spa
St Geoges, Anu
04.2022 - 03.2023
  • Assist guest with check in and check out
  • Answer questions and queries of guest
  • Ensured all guest records were current in the POS system.
  • Greeted visitors and provided them with assistance.

Customer Service Representative

Alorica Antigua
St John's, Anu
12.2006 - 07.2018

  • Process customer requests
  • Worked along with management team to delegate responsibilities to support staff
  • Investigated and resolved customer disputes effectively
  • Create interest in brand by educating prospective clients on the company's mission, objectives and goals
  • Ensured every customer received five-star customer service

Education

Customer Service & Personal Development Course

Project Hope Antigua
11.2024

CXC Passes - English A, Mathematics, Principles of Business

Skills

  • Positive and professional
  • Service standard compliance
  • Call center experience
  • Building rapport
  • Professional telephone demeanor
  • Research
  • Live chat support

References

  • Michelle, Warner, General Manager, 268-464-9813, Alorica
  • Carol, Richardson, Project Manager, 268-764-7570, Alorica

Timeline

Customer Service Representative

Arringo Limited
03.2023 - Current

Receptionist

Galleybay Resort and Spa
04.2022 - 03.2023

Customer Service Representative

Alorica Antigua
12.2006 - 07.2018

Customer Service & Personal Development Course

Project Hope Antigua

CXC Passes - English A, Mathematics, Principles of Business

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Jouslin Durand